Kaylin Figueroa
McAllen
Summary
Dynamic professional with proven expertise in complaint resolution and customer service, honed at the University of the Rio Grande Valley and Roma ISD. Excelled in data entry and fostering teamwork, significantly enhancing customer satisfaction and student engagement. Known for exceptional language fluency and collaboration skills.
Committed to delivering high-quality support and enhancing customer experiences. Proven track record of addressing customer needs and resolving conflicts promptly. Known for strong teamwork and adaptability, ensuring smooth operations and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Assistant
University of the Rio Grande Valley
10.2024 - Current
- Kept the departments paperwork up to date and imputed at a timely manner.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Substitute Teacher
Roma ISD
09.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Education
Political Science
University of Rio Grande Valley
Edinburg, TX05-2025
Substitute Teacher Certification
South Texas College
McAllen, TX09-2023
Skills
- Complaint handling
- Customer consultation
- Data entry
- Complaint resolution
- Documentation and reporting
- File coordination
- Call center operations
- Customer service
- Teamwork and collaboration
- Microsoft
Certification
- Social and Behavioral Conduct of Research Certification
- Substitute Certification
- Human Subjects Research Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Assistant
University of the Rio Grande Valley
10.2024 - Current
Substitute Teacher
Roma ISD
09.2023 - Current
- Social and Behavioral Conduct of Research Certification
- Substitute Certification
- Human Subjects Research Certification
Political Science
University of Rio Grande Valley
Substitute Teacher Certification
South Texas College
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