Summary
Overview
Work History
Education
Skills
Recognition
Timeline
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Kaylin Francis

Iron Mountain,MI

Summary

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

16
16
years of professional experience

Work History

Digital Team Lead

Walmart
05.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Front-end Team Lead

Walmart
06.2023 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Fostered a positive work environment that encouraged collaboration and teamwork among employees.
  • Ensured process, policies, and procedures were completed accurately for claims and returns.


Digital Team Associate

Walmart
05.2019 - 04.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Ensured quality merchandise was selected for customers, driving customer satisfaction.

Customer Service Manager (CSM)

Walmart
05.2009 - 11.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Maintained effective communication with team.

Education

High School Diploma -

Kingsford High School
Kingsford
05-2005

Skills

  • Attention to detail

  • Conflict resolution

  • Customer focus

  • Coaching and mentoring

  • Time management

  • Decision-making

  • Verbal and written communication

  • Complex Problem-solving

  • Staff training and development

  • Task delegation

  • Goal setting

  • Strategic planning

Recognition

I have been able to work in the Power of 3 mentorship program with Walmart.  Since starting that program, I have been able to mentor team members who have promoted within the store to Team Lead.  I am currently also mentoring associates who are preparing to promote.  

I have been honored with the opportunities to attend both the Women in Leadership Conference, and Associates week in Arkansas!

Timeline

Digital Team Lead

Walmart
05.2024 - Current

Front-end Team Lead

Walmart
06.2023 - 05.2024

Digital Team Associate

Walmart
05.2019 - 04.2021

Customer Service Manager (CSM)

Walmart
05.2009 - 11.2016

High School Diploma -

Kingsford High School

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Kaylin Francis