Kaylin Gaston

Providing additional in person and remote support to all PCs, especially those who have just completed the onboarding process. Providing in person or remote coverage (sometimes for multiple clinics at once - maintaining EOD completion, task completion, inbound/outbound faxes, follow-ups, lead tracking) for PTO. Creating guides/how-to documents to assist with issues that may arise for PCs without in-person support. Shadowing fellow PCs who are having issues within the EMR system (Raintree) in order to troubleshoot and find a solution. Completing various Superuser tasks within the EMR system such as: adding/updating physician contact records, EOD reports, etc.

Verifying patient insurance benefits via various online portals (WebDENIS, Navinet, Availity, etc.) as well as via phone, using CPT codes and diagnosis codes to ensure accuracy of verification - and thoroughly reviewing all benefits with the patient prior to starting treatment. Requesting/obtaining timely authorization for treatment via various online portals (Evicore, Navinet, Optum, Humana, etc.), this includes following up on any denied authorization requests and going through the appeals process when necessary. Following up on denied claims via Availity or via phone to get them reprocessed. Answering questions for patients about their bills as well as explaining why they received a bill. Greeting and creating a welcoming, positive experience for all patients. Assisting patients in filling out new patient paperwork. Collecting co-pays at time of service as well as outstanding balances. Creating new patient charts as well as updating existing patient charts and entering and maintaining patient data/documents in EMR (Raintree). Scheduling patient appointments for multiple locations/clinicians. Ordering of office and clinical supplies. Assisting with set-up and clean-up of equipment. Remotely assisting up to 6 clinics with various tasks as needed.

Greeting and creating a welcoming experience for prospective, new and existing patients, assisted patients in filling out check-in and payment paperwork, collecting co-pays at time of service as well as outstanding balances and entering information into payment tracking database, creating new patient charts as well as updating existing patient charts, scheduling patient appointments for multiple locations/clinicians, entering and maintaining patient data/documents in EMR, verifying patient insurance benefits via various online portals (WebDENIS, Navinet, Availity, etc.) as well as via phone - and thoroughly reviewing them with the patient prior to starting treatment, requesting/obtaining authorization for treatment via various online portals (Evicore, Navinet, Optum, Humana, etc.), ordering of office and clinical supplies, assisting with set-up and clean-up of equipment, remotely assisting up to 6 clinics with insurance verifications and authorizations.

Providing exceptional customer service to existing, new, and prospective clients, creating and maintaining client profiles in our database, upselling services, tracking sales and client interactions using CRM, consistently meeting and exceeding sales goals, handling a multi-line phone system, communicating to customers via email/phone, scheduling reservations and appointments, creating and monitoring invoices, reconciling client accounts, preparing various weekly and monthly reports, many other administrative tasks as assigned to me.

Answering a multi-line phone system, inputting customer information into the database, creating and processing invoices and payments on customer accounts, sales tracking, upselling, creating flyers/advertisements and other marketing media, sorting and filing, data entry, maintaining and updating parts inventory in Microsoft Excel, faxing and photocopying, ordering parts, handling cash, filing and processing warranty/insurance claims, accounts receivable/accounts payable, bookkeeping, and scheduling as well as providing customer service and other administrative support as needed.

Providing exceptional customer service daily, balancing cash drawer at beginning and end of each shift, operating POS cash register for purchases and refunds via cash/credit/check, maintaining a clean work space and clean storefront, educating customers on promotions to improve sales, managing inventory and restocking, weekly ordering, scheduling, training of new employees, handling daily banking.