Kaylin Gauthier
Stillwater,OK
Summary
A self-motivated employee who brings proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
7
7
years of professional experience
Work History
National Telehealth Support Supervisor
Banyan Treatment Centers
05.2021 - Current
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Collaborated with other departments to address patient needs holistically and provide comprehensive solutions.
- Completed weekly payroll for 12 employees.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed patient service data to identify trends, develop solutions, and improve patient experience.
Case Manager
Recovery Unplugged
01.2019 - 05.2021
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Provided Utilization Review with reporting on review dates to monitor continued coverage for care.
Assistant Manager
Brooklyn Water Bagels
03.2017 - 08.2019
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Data Analytics - IT
Western Governor's University
Online12.2025
Associate of Arts - Social Work
Palm Beach State College
West Palm Beach, FL12.2022
Skills
- Quality Assurance
- Documentation and Recordkeeping
- Report Preparation
- Staff Training
- Motivational Leadership
- Multitasking and Organization
Timeline
National Telehealth Support Supervisor
Banyan Treatment Centers
05.2021 - Current
Case Manager
Recovery Unplugged
01.2019 - 05.2021
Assistant Manager
Brooklyn Water Bagels
03.2017 - 08.2019
Bachelor of Science - Data Analytics - IT
Western Governor's University
Associate of Arts - Social Work
Palm Beach State College
Similar Profiles
Theresa OsmondTheresa Osmond
Director of Admissions at Banyan Treatment CentersDirector of Admissions at Banyan Treatment Centers
Sherline HenrySherline Henry
Medical Record Manager at Banyan Treatment CentersMedical Record Manager at Banyan Treatment Centers
Stephanie TaylorStephanie Taylor
Admissions Supervisor at Banyan Treatment CentersAdmissions Supervisor at Banyan Treatment Centers
Katie WagesKatie Wages
Licensed Practical Nurse at Banyan Treatment CentersLicensed Practical Nurse at Banyan Treatment Centers
Matthew ThalkenMatthew Thalken
Youth Care Team Lead at Trinity Klein Lutheran ChurchYouth Care Team Lead at Trinity Klein Lutheran Church