Kaylin Hall
Lake City,FL
Summary
Dynamic and results-oriented professional with a proven track record at Murphy USA, enhancing customer satisfaction and streamlining checkout processes. Excelled in customer service excellence and POS system operations, significantly contributing to team success. Demonstrates exceptional patience, empathy, and a commitment to maintaining high accuracy in financial transactions.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
1
1
year of professional experience
Work History
Cashier
Murphy USA
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved efficiency, organized checkout area for optimal workflow.
Sales Associate
Dollar General
03.2024 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Used in-store system to locate inventory and place special orders for customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
High School Diploma -
Columbia High School
469 Sw Fighting Tiger Drive08-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Cash management
- Cash register systems
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Currency counting
- Sales expertise
- Daily reporting
- Retail merchandising
- Product recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Reports and documents
- Fraud prevention awareness
- Loss prevention
- Identification checks
- Loyalty program promotion
- Staff mentoring
- Liquor regulations and compliance
- Liquor law compliance
- Expense tracking
- Multitasking and organization
- Clear communication
- Empathy and patience
- Inventory restocking
- Training and onboarding
- Credit card processing
- Basic math
- Upselling techniques
- Sales transactions
- Promotions and discounts
- Transaction handling
- Point-of-sale system
- Credit and cash transactions
- Receipt handling
- Ordering and stocking
- Gift card handling
- Dependability and reliability
- Problem-solving
- Honest and dependable
Languages
English
Full Professional
Timeline
Cashier
Murphy USA
09.2024 - Current
Sales Associate
Dollar General
03.2024 - 04.2024
High School Diploma -
Columbia High School
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