Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylin Hedlund

Summary

Dynamic and customer-focused Sales Associate with a proven track record at Target, excelling in customer service and problem-solving. Skilled in point of sale operations and fostering teamwork, I enhanced customer loyalty through relationship building and efficient service, contributing to a positive shopping experience and maintaining high standards of store presentation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

Target
07.2018 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Kitchen Staff Member

The Villa Capri
11.2016 - 02.2018
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Learned other teammates' work tasks to train as backup.3
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Maintained high personal grooming standards and uniform presentation.

Education

Bachelor of Science - Biology

Northern Michigan University
Marquette, MI
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Outgoing personality
  • Flexible schedule
  • Point of sale operation

Certification

  • Baler and Wave Training - 2018 - 2025
  • CPR Certification - Summer 2024

Timeline

Sales Associate

Target
07.2018 - Current

Kitchen Staff Member

The Villa Capri
11.2016 - 02.2018

Bachelor of Science - Biology

Northern Michigan University

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