Kaylin Jenkins
Rodeo,CA
Summary
As a behavioral tech Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence. and working at current and past cashier jobs Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavior Technician
Maxim Healthcare
06.2022 - Current
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Reduced disruptive behaviors in clients by utilizing therapeutic communication and crisis intervention skills.
- Collaborated with interdisciplinary teams to create comprehensive and individualized care plans for each patient.
Guest service expert/ Fulfillment expert
Target
09.2018 - Current
- (Guest service) learned to communicate and interact with guests and problem solving to make a positive impact to guest experience, (Guest service/Receptionist) Learned to adapt to different guests interactions and also situations, assisted guests, directing them to appropriate personnel and answered a average of ten or more calls daily, (Fulfillment expert) picking items for guests orders quickly and accordingly in a timely manner, (Fulfillment expert) properly picking, packing and sorting for guests guaranteed orders
- Implemented training programs for new team members to ensure consistent delivery of exceptional guest service.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Crew member
Wendy’s
05.2017 - 09.2018
- Assist customers and prepare food, Performed sanitation cleaning duties, Worked counters, Registers and drive-thru
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Accurately operated cash register to process customer payments.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Cashier
Kmart
12.2015 - 03.2016
- Handling money, Ringing up goods and Answering customer’s questions, Perform multiple tasks for great customer service
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Recommended complementary purchases to customers, increasing revenue.
Education
Associate of Arts And Sciences - Allied Health
Chabot College
Hayward, CA05.2023
High School Diploma -
Hayward High School
Hayward, CA06.2018
Skills
- Communication skills: Active listening, clarifying and solution
- Collaboration: collaborated with team members regarding guests orders or any situation also keeping open communication about goals and methods for tasks
- Adaptability: Able to learn new skills quick and adjust
- Organization: Able to plan my time and workload effectively
- Time management: Focusing on tasks completing one and moving to the next proficiently
- Problem solving: Correcting a mistake at work, whether it was made by myself or others i resolve it by active listening and analyzing the problem and making it right for that person
- Encouragement and Motivation
- Data Collection
- Heartsaver CPR AED (CPR AED)
- Coordinating Care
- Care Plan Development
- Client Transportation
- Creative Thinking
References
- Lashawnda (former coworker/target manager), +1 (510) 282-7632
- Saafir (former coworker), 510-485-3891
Certification
Adult and Pediatric First Aid/CPR/AED ( completed 6/4/22)
certificate ID: 00UF446
Timeline
Behavior Technician
Maxim Healthcare
06.2022 - Current
Guest service expert/ Fulfillment expert
Target
09.2018 - Current
Crew member
Wendy’s
05.2017 - 09.2018
Cashier
Kmart
12.2015 - 03.2016
Associate of Arts And Sciences - Allied Health
Chabot College
High School Diploma -
Hayward High School
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