Kaylin Masaniai
Waipahu
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Support Specialist (Lead)
Alaka'i Mechanical Corp.
09.2022 - Current
- Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with customers.
- Handled emails, inbound and outbound calls.
- Scheduling appointments.
- Performed data entry for customer information.
- Created and maintained electronic filing systems.
- Relay specific instructions and directions to technicians, according to customer specifications.
- Set up deliveries of classified reports to property managers and owners.
- File documents and keeping an organized log for manager's yearly review.
- Provide training for new employees.
- Adapted quickly to changes in technology or procedural updates, ensuring a smooth transition and uninterrupted support for customers.
Customer Care Representative
Alert Alarm of Hawaii
09.2019 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Processing contracts.
- Monitoring Residential and Commercial Alarm systems.
- Manage Underwriters Laboratory (UL) accounts for contracts and certificate completions.
- Provide training for new employees.
- Upselling of Alarm upgrade to existing customers.
Education
High School Diploma -
James Campbell High School
Ewa Beach, HI 9670605-2018
Skills
- Organization
- Problem Solving
- Staff Education and Training
- Clear Communication
- Multitasking and organization
- Time Management
- Customer Service
- Microsoft Office Proficiency
- Data Entry
- Ten Key Typing
- Phone Etiquette
- Service upselling
Languages
English
Native or Bilingual
Samoan
Professional Working
Interests
- Playing Sports
- Volunteering
- App Development
- Design and Build Websites
- Interior Design
- Music
- Animal Care
Timeline
Customer Service Support Specialist (Lead)
Alaka'i Mechanical Corp.
09.2022 - Current
Customer Care Representative
Alert Alarm of Hawaii
09.2019 - 09.2022
High School Diploma -
James Campbell High School
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