Kaylin Nelson
Lithia ,FL
Summary
At Fords Garage, I excelled in high-pressure situations, enhancing customer satisfaction through exceptional service and effective team collaboration. My adeptness at multitasking and strong interpersonal skills, coupled with proficiency in POS software, significantly contributed to the seamless dining experience, underscoring my commitment to hospitality excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host/ToGo
Fords Garage
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate Degree In Nursing - Nursing
Rasmussen University
Brandon, FLSkills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Exceptional communication
- Professional Appearance
- POS Software
- Telephone reception
- Hospitality and accommodation
- Strong interpersonal skills
- Food allergy awareness
- Customer service expertise
- Food safety understanding
Certification
BLS certification through the AHA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Host/ToGo
Fords Garage
01.2024 - Current
BLS certification through the AHA
Associate Degree In Nursing - Nursing
Rasmussen University
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