Kaylin Ozaki
12 Rosewood Drive Farmington,CT
Summary
Dynamic Patient Care Representative with a proven track record at Advanced Physical Therapy, excelling in appointment scheduling and customer relationship management. Adept at enhancing patient experiences through critical thinking and effective communication, while ensuring HIPAA compliance. Recognized for resolving inquiries swiftly, contributing to a streamlined clinic operation and high patient satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Care Representative
Advanced Physical Therapy
08.2023 - Current
- Coordinated patient appointments using electronic health record system to enhance scheduling efficiency.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and confidentiality standards.
- Assisted with insurance verification processes to streamline patient registration and billing procedures.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Scheduled approximately 180 patient visits per week and made reminder calls.
Sales Associate
Old Navy
05.2023 - 07.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store presentation standards by organizing merchandise and displays effectively.
- Collaborated with team members to execute promotional events and sales strategies.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Monitored inventory levels and restocked shelves to optimize product availability.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Server
Brookdale Farmington
12.2017 - 05.2019
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to facilitate timely food preparation and service delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer inquiries and complaints promptly, enhancing overall guest satisfaction.
Education
Bachelor of Science - Business Management
Dean College
Franklin, MA05-2023
Bachelor of Science - Criminal Justice
Dean College
Franklin05-2023
Skills
- Proficient in Microsoft Office
- Adaptable learner
- Organizational skills
- Multitasking
- Customer relationship management
- Strategic planning
- Payment collection
- Critical thinking
- Regulatory compliance
Awards
- Dean’s List at Dean College
- Honor roll all four years of high school
Timeline
Patient Care Representative
Advanced Physical Therapy
08.2023 - Current
Sales Associate
Old Navy
05.2023 - 07.2024
Server
Brookdale Farmington
12.2017 - 05.2019
Bachelor of Science - Business Management
Dean College
Bachelor of Science - Criminal Justice
Dean College