Kaylin Pappas
Worcester
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Resourceful Fast Food Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training, and customer service. Excel in leadership, communication, and problem-solving to enhance team performance and ensure customer satisfaction.
Overview
15
15
years of professional experience
Work History
PT1 Driver
CenterPoint delivery
Fitchburg
04.2024 - 12.2024
- Operated delivery vehicles safely in various weather conditions.
- Managed timely pickups and drop-offs for multiple routes daily.
- Conducted routine vehicle inspections and maintenance checks.
- Communicated effectively with dispatch to coordinate deliveries.
- Navigated efficiently using GPS systems and maps.
- Maintained accurate logs of deliveries and vehicle usage.
- Adhered to all traffic laws and company safety regulations.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
School Bus Monitor
Ride Rite Medi Van
Fitchburg
12.2023 - 04.2024
- Supervised student behavior during transportation to ensure safety and compliance.
- Assisted in the boarding and disembarking process for students with special needs.
- Monitored students' use of safety equipment to promote secure travel practices.
- Communicated regularly with drivers to coordinate safe and efficient routes.
- Reported incidents and concerns to management for timely resolution and follow-up.
- Educated students on bus rules and safety procedures to foster responsible behavior.
- Collaborated with school staff and parents to address student needs effectively.
- Maintained a clean and organized bus environment for all passengers' comfort.
- Assisted in loading and unloading of passengers including helping young children with their safety belts.
- Accompanied driver and children on bus route to keep students safe and protected.
- Ensured students followed school rules while on the bus, such as no loud talking or fighting.
- Complied with state, local, and federal laws regarding student confidentiality.
- Protected students from physical and verbal bullying.
- Provided assistance to disabled students when getting on and off the bus.
- Maintained order and discipline among passengers during trips.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Spoke directly with each student to understand pressing needs, concerns or fears.
- Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
Home Health Aide
Home aide care solutions
Buzzards Bay
09.2018 - 02.2019
- Assisted clients with daily living activities and personal care tasks.
- Monitored patient health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered prescribed medications according to care plans and protocols.
- Coordinated transportation for clients to medical appointments and social activities.
- Maintained accurate records of client care and progress in documentation systems.
- Communicated effectively with families regarding client needs and preferences.
- Collaborated with healthcare teams to develop individualized care strategies.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Improved patient outlook and daily living through compassionate care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Assisted in ambulation and exercise routines for clients.
- Documented care provided and submitted notes to supervisor.
Server
Friendly's
Hyannis
01.2018 - 06.2018
- Provided excellent customer service to enhance dining experience.
- Took and processed food orders efficiently and accurately.
- Maintained cleanliness and organization of dining area and tables.
- Assisted kitchen staff by communicating special requests or dietary needs.
- Collaborated with team members to ensure timely food delivery.
- Handled cash transactions and processed payments securely.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Trained new staff on service protocols and restaurant policies.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
Care Aide
North River Home Care
08.2017 - 01.2018
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe environment for clients at home.
- Documented client health information and reported changes to supervisors.
- Collaborated with healthcare professionals to coordinate care plans.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications and monitored client adherence to schedules.
- Adapted care approaches based on individual client preferences and requirements.
- Assisted clients with daily activities, such as bathing, dressing, and eating.
- Completed documentation of care plans, progress notes, and incident reports.
- Played card games and assisted with puzzles and crafts, providing mental stimulation.
- Observed client behavior and reported any changes to the supervisor or appropriate personnel.
- Created safe environment, preventing falls and accidents.
- Provided companionship for elderly or disabled patients.
- Administered medications according to physician's instructions and monitored patient response to treatment protocols.
- Instructed family members on how to provide proper care for their loved one at home.
- Reminded clients to take medications and keep appointments.
- Monitored vital signs and recorded changes in health status.
- Possessed understanding and compassion for elderly and mentally challenged clients.
- Provided emotional support to both patients and families during difficult times.
- Demonstrated flexibility to work per patient requirements.
- Prepared meals according to dietary guidelines prescribed by a nutritionist or dietitian.
- Motivated clients to perform physical exercise according to age and abilities.
- Established good rapport with clients and family members by being cheerful and efficient.
- Transported clients to medical appointments and social activities.
- Assessed client needs and developed individualized care plans accordingly.
- Answered inquiries from family members regarding the condition of their loved ones.
- Distributed snacks, reading material, drinks and linens to provide comfort.
- Followed care plan and directions to administer medications.
Store Manager
Subway
Hyannis
02.2017 - 05.2017
- Managed daily operations and staff scheduling for busy fast-food restaurant.
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management, ensuring stock levels met operational needs.
- Implemented cleanliness and food safety protocols in food preparation areas.
- Enforced cash handling procedures and maintained accurate financial records.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular team meetings to improve communication and workflow efficiency.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Bather
PetSmart
Hyannis
10.2016 - 01.2017
- Bathed and trimmed pets according to breed-specific grooming standards.
- Assisted pet owners with questions about grooming and pet care products.
- Maintained cleanliness of bathing areas and grooming equipment daily.
- Monitored pet behavior to ensure safety during grooming sessions.
- Collaborated with groomers to prepare pets for styling and finishing touches.
- Scheduled appointments for bathing services to manage customer flow effectively.
- Educated customers on proper pet hygiene and maintenance routines.
- Provided compassionate handling of pets to create a positive experience during baths.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Cared for pets during owners' absences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Bathed large number of animals during each shift.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Delivered excellent service to pet owners to drive repeat business.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Provided nail trimming services for pets as requested by clients.
- Stocked shelves with supplies such as shampoos, conditioners, brushes.
- Dried animals using towels, blow dryers, brushes, and combs.
- Bathed animals using appropriate shampoos, conditioners, and tools.
- Clipped nails, cleaned ears, and brushed teeth according to grooming standards.
- Provided exceptional customer service at all times when interacting with clients.
- Inspected animals for fleas or other parasites before beginning bathing process.
- Performed basic health checks such as checking eyes, ears, nose and skin of the animal being bathed.
- Applied flea treatments as needed per customer request or veterinarian recommendation.
- Ensured that all equipment was properly sanitized between each use.
- Kept accurate records of services rendered for each customer visit.
- Recorded customer information into database accurately after each appointment.
- Maintained cleanliness of bathing area, including washing tubs and floors.
- Educated customers about proper care techniques for their pet's coat type.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Scheduled grooming and veterinary appointments for animals.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
McDonalds Manager
McDonalds
02.2013 - 12.2015
- Money management
- Cleaning
- Opening system
- Customer service
- Cooking
Personal Caregiver
Private Duty In-Home Care
Harwich
01.2010 - 01.2013
- Bathing
- Colostomy care
- G-tube care and feeding
- Food prep
- Cleaning
Education
High School -
Falmouth High School
Falmouth, MA 12.2009 - 01/2012
Skills
- Vehicle navigation
- Defensive driving
- Route optimization
- Vehicle maintenance
- Customer relationship management
- Safety compliance
- Trip monitoring
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Organizational skills
- Passenger transportation
- Employee training
- Inventory management
- Customer service
- Visual merchandising
- Cash handling
- Vehicle inspection
- Personal care
- Vital sign monitoring
- Medication administration
- Patient documentation
- Home safety compliance
- Safety supervision
- Student behavior management
- Special needs assistance
- Patient care
- Health monitoring
- Personal hygiene support
- Care documentation
- Point of sale operation
- Food safety protocols
- Order accuracy
- Delivery coordination
- Menu knowledge
- Conflict resolution
- Team leadership
- Training and mentoring
- Inventory control
- Positive attitude
- Assigning work
- Verbal and written communication
- Daily workflows
- Strategic thinking
- Strong verbal and written communication
- Role modeling
- Team motivation
- Problem-solving
- Professional appearance
- Customer service management
- Client service
- Staff education and training
- Team supervision
- Staff engagement
- Complaint resolution
- Drawer assignments
- POS system operation
- Quality control assurance
- Shift paperwork completion
- Rules enforcement
- Policy and procedure enforcement
- Creative problem solving
- Issue resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
PT1 Driver
CenterPoint delivery
04.2024 - 12.2024
School Bus Monitor
Ride Rite Medi Van
12.2023 - 04.2024
Home Health Aide
Home aide care solutions
09.2018 - 02.2019
Server
Friendly's
01.2018 - 06.2018
Care Aide
North River Home Care
08.2017 - 01.2018
Store Manager
Subway
02.2017 - 05.2017
Bather
PetSmart
10.2016 - 01.2017
McDonalds Manager
McDonalds
02.2013 - 12.2015
Personal Caregiver
Private Duty In-Home Care
01.2010 - 01.2013
High School -
Falmouth High School
12.2009 - 01/2012