KAYLIN PENNANT
New York
Summary
Talented operations professional with a growing ability to navigate the fields of both administration and customer service with ease. Praised by colleagues, superiors, and guests/customers on the capacity to communicate effectively and manage an environment of dependability by being as helpful as possible. Currently looking to expand my experience in a position that allows me to exceed in a reliable direction and create a higher tone for operation standards.
Overview
6
6
years of professional experience
Work History
FRONT OFFICE SUPERVISOR
MADE Hotel
New York, NY
05.2022 - Current
- Supervised front office staff, including hiring and training new employees.
- Demonstrated strong organizational and multitasking skills to manage several duties simultaneously.
- Answered front office phone and emails frequently to modify reservations, answer questions and obtain document information.
- Utilized problem solving techniques to resolve various guest issues and requests efficiently and satisfactorily.
- Ensured proper customer service standards were met.
- Coordinated with other departments to ensure smooth operations.
CUSTOMER EXPERIENCE MANAGER
The Michaels Companies, Inc
Pelham Manor, NY
05.2021 - 03.2022
- Delivered a customer-centric shopping experience by managing an effective front-end operations team.
- Trained, observed, and coached a customer experience team (sales and cashier) to achieve the needed results of the customer experience expectations.
- Served as Manager on Duty (MOD) which allowed interactions with colleagues and customers alike in an accepting and respectful manner.
- Promoted a committed attitude to the organization's vision and values while projecting a positive image to serve as a role model for other team members
- Aided customers in locating department valuables and products.
LIBRARY TECHNICIAN
Howard University Founders Library
Washington, DC
02.2020 - 05.2020
- Assisted librarians by helping patrons in the use of library catalogs, databases, and indexes to locate books and other materials.
- Answered questions that required only brief consultation of standard reference.
- Compiled records, sorted and shelved books, removed damaged books, registered patrons, and checked materials in and out of the circulation process.
- Replaced materials in shelving area (stacks) or files.
SENIOR PEER LEADER
Relationship Abuse Prevention Progam
New York, NY
07.2018 - 08.2019
- Gave presentations in social justice workshops to educate fellow students on topics such as: intimate partner violence, intersectionality, and dismantling racism and oppression.
- Trained Peers on relevant social justice issues.
- Participated in social justice conferences as well as community service programs.
- Facilitated workshops on The School to Prison Pipeline and Police Brutality.
Education
Bachelor of Arts - Psychology
HUNTER COLLEGE
05.2024
High School Diploma -
Manhattan Center For Science & Mathematics
New York, NY06-2019
Some College (No Degree) - Psychology
HOWARD UNIVERSITY
Washington, DCSkills
- Microsoft Office
- Time Management
- Payment Billing and Processing
- Managing Reception
- Office Organization
- Guest/Customer Relations
Timeline
FRONT OFFICE SUPERVISOR
MADE Hotel
05.2022 - Current
CUSTOMER EXPERIENCE MANAGER
The Michaels Companies, Inc
05.2021 - 03.2022
LIBRARY TECHNICIAN
Howard University Founders Library
02.2020 - 05.2020
SENIOR PEER LEADER
Relationship Abuse Prevention Progam
07.2018 - 08.2019
Bachelor of Arts - Psychology
HUNTER COLLEGE
High School Diploma -
Manhattan Center For Science & Mathematics
Some College (No Degree) - Psychology
HOWARD UNIVERSITY
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