Kaylin Phams
Greenwood,MS
Summary
Service-driven professional highly informed of all state and federal regulations pertaining to benefits for employees. Communicative Benefits Specialist offering outstanding customer service and data confidentiality skills. Diligent College Student focused on Management and Human Resource and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Benefits Specialist
Mississippi Department of Employment Security
Greenwood, MS
03.2023 - Current
- Performed assessments to determine individual limitations and strengths.
- Developed and delivered educational and informational presentations on program initiatives.
- Collaborated with other departments within organization on cross-functional projects.
- Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Created and implemented strategies to obtain funds for program activities.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Analyzed data from surveys, interviews and focus groups to inform program activities.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Explained program offerings and requirements to participants and answered related questions.
- Maintained accurate records and documented client data in company databases.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Developed procedures and guidelines for monitoring performance indicators associated with the project.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Identified opportunities for improvements in existing processes or policies related to program operations.
- Prepared patients for self-management and decision-making responsibilities.
- Evaluated program effectiveness to develop improved methods.
- Participated in team-building exercises that fostered collaboration among staff members working on the project.
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Helped individuals address disabilities and put together career plans.
- Made referrals to utilize community resources for resident's needs.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Identified opportunities to improve or enhance program initiatives and operations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Guided clients through transition to independent living within community.
- Gathered statistical data and wrote reports on program outcomes.
- Compiled reports summarizing progress towards goals and objectives of the initiative.
- Connected individuals with relevant community resources and coordinated referrals.
- Identified needs of customers promptly and efficiently.
Security Manager
DSI
Jackson, MS
04.2017 - 10.2022
- Oversaw risk management, loss prevention and safety operations for facility to reduce instances of theft, waste and abuse.
- Improved employee security adherence through detailed presentations for attendees.
- Maintained team compliance with professionalism guidelines and security team standards.
- Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and operational logbooks to control building access.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Developed strategies for mitigating identified risks associated with IT operations and services.
- Trained new security officers on safety protocols and company standards.
- Demonstrated public safety dedication by patrolling community events.
- Attentively monitored closed-circuit television footage to check for visible suspicious activity.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Monitored and authorized employee and guest access to guard against theft.
- Documented all aspects of IT Security including but not limited to policies, procedures and best practices.
- Monitor square foot property for security issues.
- Created and rolled out budget for security department.
- Developed and updated policies to keep employees safe from violence and harassment in workplace.
- Investigated security incidents to determine root cause, impact, and recommend remediation plans.
- Responded promptly to alerts generated by SIEM tools regarding suspicious activity on the network and systems environment.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
- Conducted regular staff training on security policies and procedures.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed security practices prior to events and identified potential weaknesses.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Analyzed security bulletins, gathering information on software vulnerabilities and patches.
Crew Leader
Popeyes Chicken
Lake Charles, LA
03.2012 - 02.2017
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Developed work schedules to ensure adequate staffing levels.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Upheld high standards of productivity and quality in operations.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Stocked shelves and cases with new or transferred items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Presented orders to guests within anticipated service times.
- Restocked kitchen supplies including food products and utensils.
- Interacted pleasantly with guests to deliver quality customer service.
- Assembled and served meals according to specific guest requirements.
- Resolved customer complaints in a professional manner.
- Checked expiration dates on all products before serving them to customers.
- Scrubbed and polished counters to remove debris and food.
- Organized and restocked supplies to support operations and team productivity.
- Assisted management with inventory control and stock ordering.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Wiped down tables and equipment, swept and refilled stock.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Informed customers about daily specials in an engaging manner.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Educated customers on menu items, product ingredients and nutritional values.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Drove team success by quickly completing assigned tasks.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Enlisted Soldier
Army National Gaurd
Jackson, MS
09.2011 - 02.2012
- Assembled specified number of forms, manuals and circulars for each address as indicated by distribution tables and instructions.
- Assembled and routed various types of printed material. Wrapped, tied and placed material in envelopes, boxes and other containers.
- Contributed to all aspects of incoming and going supplies to military bases.
- Kept records of materials sent.
- Requisitioned and stored materials to maintain stock. Stamped, typed and wrote addresses on packaged materials.
- Maintained high standards of excellence.
- Targeted, fired and maintained weapons used to destroy enemy positions.
- Operated surveillance, electronic warfare and other weapon systems.
- Tracked supply levels for ammunition, medical supplies, food rations, and fuel reserves, ensuring adequate resources were available at all times.
- Provided tactical and technical guidance to facilitate unit duties.
- Maintained accurate, updated files on civilian and military personnel in battalion.
- Interpreted maps using orienteering techniques to determine location of friendly forces and enemy positions.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master of Arts - Biblical And Theology Studies
Belhaven University
Jackson, MS12-2025
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO09-2022
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05-2021
High School Diploma -
Greenwood High School
Greenwood, MS05-2009
Skills
- Benefits Explanation
- Proficient
- Special Projects
- Benefits Interpretation
- Verbal and Written Communication
- Policy Interpretation
- Human Resources Management
- Employee Benefits Practices
- Relationship Building
- Employee Relations
- Employment Law Knowledge
- Benefits Administration
- Documentation and Reporting
- Payroll Coordination
- Open Enrollment
- Termination Procedures
References
References available upon request.
Timeline
Benefits Specialist
Mississippi Department of Employment Security
03.2023 - Current
Security Manager
DSI
04.2017 - 10.2022
Crew Leader
Popeyes Chicken
03.2012 - 02.2017
Enlisted Soldier
Army National Gaurd
09.2011 - 02.2012
Master of Arts - Biblical And Theology Studies
Belhaven University
Associate of Science - Business Administration And Management
Colorado Technical University
Bachelor of Science - Business Administration And Management
Colorado Technical University
High School Diploma -
Greenwood High School
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