Kaylin Rankila
Cook,MN
Summary
Proven track record in enhancing customer satisfaction and streamlining database entry, as demonstrated at Fortune Bay Resort Casino. Skilled in cash management and telephone etiquette, I excel in fast-paced environments, significantly reducing data entry errors and improving client service efficiency. My ability to handle multiple priorities has consistently contributed to my teams' success. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Clerk
Short Stop Connivence Store
04.2022 - 09.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone and in-person to provide information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Resident Assistant
Spectrum Health Carefree Assisted Living
06.2015 - 09.2015
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Clerk
Zup's Food Market
03.2013 - 04.2014
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone and in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Clerk
Country Store
03.2012 - 04.2013
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Monitored and tracked budgets and expenses.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Security Officer
Fortune Bay Resort Casino
05.2012 - 10.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Direct Support Professional
Residential Services, Inc.
01.2010 - 07.2010
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Education
No Degree - AA Degree
Hibbing Community College
Hibbing, MNNo Degree - Emergency Medical Services
Mesabi Range College
Eveleth, MN07.2011
High School Diploma -
Cook High School
Cook, MN05.2009
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Filing systems
- Database entry
- Mail handling
- Scheduling
Timeline
Clerk
Short Stop Connivence Store
04.2022 - 09.2022
Resident Assistant
Spectrum Health Carefree Assisted Living
06.2015 - 09.2015
Clerk
Zup's Food Market
03.2013 - 04.2014
Security Officer
Fortune Bay Resort Casino
05.2012 - 10.2012
Clerk
Country Store
03.2012 - 04.2013
Direct Support Professional
Residential Services, Inc.
01.2010 - 07.2010
No Degree - AA Degree
Hibbing Community College
No Degree - Emergency Medical Services
Mesabi Range College
High School Diploma -
Cook High School
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