Hi, I’m
Kaylin Riolo
Oakland,CA
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
9
years of professional experience
1
Certification
Work History
Kaiser Permanente women’s health
Medical Assistant
10.2019 - 09.2022
Job overview
- Rooming patients
- Ordering Procedures (CCS, BCS, Prenatal labs)
- Inputting vitals
- Corresponding with Physicians to assist patients with care
- Projects
- Procedure Set up (Myosure, medical abortions, leeps)
- Message management
- Clean
- Order and stock supplies.
Slanted Tree
Server
04.2017 - 07.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Kaiser Permanente
Sr Medical assistant
07.2017 - 10.2019
Job overview
- Training new Medical Assistants
- Staying on top of daily work flow
- Rooming patients
- Inputting vitals
- Corresponding with Physicians to assist patients with care
- Projects / project coordinator
- Procedure Set up
- Message management
- Clean
- Order and stock supplies
- UBT member.
Kaiser Permanente
Medical assistant
02.2016 - 06.2017
Job overview
- Rooming patients
- Inputting vitals
- Corresponding with Physicians to assist patients with care
- Projects
- Procedure Set up
- Message management
- Clean
- Order and stock supplies.
Springstowne family physicians
Medical assistant
07.2015 - 03.2016
Job overview
- Interviews patients, measures vital signs, and other pertinent information as required by department
- Records information in patient's medical record
- Prepares treatment rooms and patients for examination
- Schedules appointments, performs clinical tasks and completes appropriate forms as required by department
- Responsible for administering medications, including injections
- Performs data entry
- Practices customer service standards as defined by the Medical Center and specified department
- Promptly responds to alarms and patient requests
- Assures a clean, orderly, and functional work environment
- Adheres to Attendance Policy.
PwC
Client Relations Supervisor
09.2023 - 04.2024
Job overview
- Streamlined internal processes for improved efficiency and increased team productivity.
- Managed a team of customer service representatives, ensuring consistent performance and high-quality interactions.
- Created comprehensive training materials for new employees which ensured quick adaptation into their roles.
- Assisted management team in communicating promotions and company updates.
- Served as an escalation point for complex client issues, successfully resolving critical situations while maintaining positive relationships.
Drakes Brewery
Server
06.2024 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Lovely’s Burgers
Cashier
05.2024 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Intercoast Career College
Medical assistance
04.2013
Jesse Bethel High School
General education
06.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Food Running
- High-volume dining
- Service prioritization
- Food safety understanding
- Order Accuracy
- Table Bussing
- Suggestive Selling
- Guest Relations Management
- Relationship Management
- Dining area maintenance
Certification
First Aide and CPR/AED, 680814, 02/15/2021, 02/15/2023
Work Preference
Work Type
Gig WorkContract WorkPart TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionTimeline
Server
Drakes Brewery
06.2024 - Current
Cashier
Lovely’s Burgers
05.2024 - Current
Client Relations Supervisor
PwC
09.2023 - 04.2024
Medical Assistant
Kaiser Permanente women’s health
10.2019 - 09.2022
Sr Medical assistant
Kaiser Permanente
07.2017 - 10.2019
Server
Slanted Tree
04.2017 - 07.2021
Medical assistant
Kaiser Permanente
02.2016 - 06.2017
Medical assistant
Springstowne family physicians
07.2015 - 03.2016
Intercoast Career College
Medical assistance
Jesse Bethel High School
General education
First Aide and CPR/AED, 680814, 02/15/2021, 02/15/2023
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