Kaylin Rooney
Duncan,SC
Summary
Diligent College Student focused on entering administration in the medical field and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Prisma Health
Greenville, SC
11.2022 - Current
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Documented and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
- Adhered to HIPAA regulations when handling confidential patient information.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Greeted patients upon arrival and directed them to the appropriate area.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Reviewed patient accounts for accuracy on a regular basis.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Scheduled patient appointments and procedures.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Answered patient questions and fielded complaints to resolve issues.
- Sorted and distributed incoming mail daily.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Answered incoming calls in a professional manner.
- Utilized technology and specialized software to maximize productivity.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Obtained proper authorization and identification to release confidential medical records.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Inputted patient demographic data into electronic health record system.
Server
Petes restaurant
Greenville, SC
05.2022 - 11.2022
- Greeted guests and provided menus.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Server
Sports Break
Greenwood, SC
05.2021 - 06.2022
- Greeted guests and provided menus.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set up tables in between patrons to reduce wait times.
- Prepared checks, itemizing total meal costs and taxes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Delivered food orders promptly and courteously.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took orders from customers accurately and in a timely manner.
- Addressed complaints to kitchen staff and served replacement items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided excellent customer service to ensure satisfaction.
Sales Associate
Ross Dress for Less
Greer, SC
12.2020 - 06.2021
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Bagged or packaged purchases and wrapped gifts.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Associate of Science - Nursing
Greenville Technical College
Greenville, SC01-2026
High School Diploma -
JL Mann Academy
Greenville, SC05-2022
Skills
- Bookkeeping Support
- Eligibility Determination
- Appointment Scheduling
- Routing Lab Results
- Medical Filing
- HIPAA Compliance
- Office Administration
- Customer Service
- Insurance Verification
- Payment Collection
- Medical Terminology Knowledge
Affiliations
- Mother of one
- College student
- Softball coach
- Dedicated worker
Accomplishments
- I have been a referral coordinator for 2 offices within prisma health system
- In retail I have worked as head floor associate in opening and closing
References
References available upon request.
Timeline
Patient Service Representative
Prisma Health
11.2022 - Current
Server
Petes restaurant
05.2022 - 11.2022
Server
Sports Break
05.2021 - 06.2022
Sales Associate
Ross Dress for Less
12.2020 - 06.2021
Associate of Science - Nursing
Greenville Technical College
High School Diploma -
JL Mann Academy
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