Kay Satterfield
Atlanta,GA
Summary
People-focused professional with experience in sales development, talent coordination, and executive support. Skilled at building rapport, conducting thoughtful discovery, and managing high-volume pipelines with clarity and consistency. Ready to grow into a Recruiter role by applying strengths in communication, sourcing, candidate assessment, and creating a positive hiring experience
Overview
8
8
years of professional experience
Work History
SMB Retail Account Manager
Square
Atlanta, GA
01.2025 - 12.2025
- Led approximately 15 to 25 structured discovery conversations each week to evaluate client needs and motivations, strengthening my qualification and assessment skills
- Maintained relationships with a portfolio of around 50 to 80 SMB retail accounts, ensuring consistent communication and strong partnerships with stakeholders
- Managed an active pipeline of 30 to 50 accounts, implementing disciplined follow-up procedures, and maintaining clear documentation in Salesforce
- Provided onboarding support and product training to approximately 8 to 12 new clients each month, showcasing strong communication and coaching abilities
- Routinely analyzed client usage patterns and performance trends to inform recommendations and improve engagement outcomes.
- Collaborated regularly with Sales, Support, and Product teams to address issues and align goals, enhancing cross-functional communication.
- Conducted roughly 40 to 70 outbound touches each week through calls, emails, and follow-ups, developing proactive sourcing instincts for generating new pipelines for small and medium-sized businesses
Business Development Associate
Square
Atlanta, GA
01.2024 - 01.2025
- Maintained relationships across a pipeline of roughly 30–50 active SMB prospects, ensuring consistent communication and meaningful engagement
- Managed an organized lead pipeline with disciplined follow-up and accurate Salesforce documentation to support smooth transitions to Account Executives
- Delivered onboarding guidance and product walkthroughs to new prospects, demonstrating clear communication, coaching, and facilitation abilities
- Collaborated regularly with cross-functional teams to coordinate handoffs, resolve issues, and enhance the overall prospect experience
- Conducted roughly 40–70 outbound touches weekly across calls, emails, and follow-ups, developing proactive sourcing instincts for generating qualified pipelines
- Provided coaching and support to new representatives, helping strengthen communication skills, build confidence, and improve early performance
Sales Development Representative- Inbound & Outbound
JumpCloud
Atlanta, GA
02.2023 - 10.2023
- Conducted approximately 40–60 outbound touches daily to generate qualified interest and support pipeline growth for Account Executives
- Held 10–20 weekly discovery conversations to understand prospect needs and assess technical and business fit for JumpCloud solutions
- Managed a steady pipeline of inbound and outbound leads, ensuring timely follow-ups and clear CRM documentation
- Partnered closely with Account Executives to transition qualified prospects and support more efficient downstream conversion
- Analyzed outreach performance routinely and refined messaging strategies to strengthen engagement across communication channels
Sales Development Representative
Guru Technologies
Atlanta, GA
04.2022 - 11.2022
- Averaged 200–300 weekly outbound activities across calls, emails, and sequences to build awareness and generate new pipeline
- Conducted structured qualification calls to identify prospect needs, motivations, and preliminary solution fit
- Maintained accurate pipeline records and activity tracking in CRM systems to support operational clarity and team coordination
- Collaborated with Account Executives to refine messaging, align on ideal customer profiles, and improve conversion rates
- Delivered clear and consistent communication with prospects, building early-stage trust and facilitating smooth handoffs
Sr. Talent Acquisition Coordinator
RSM US
Atlanta, GA
11.2021 - 03.2022
- Coordinated interviews, managed candidate logistics, and supported recruiters across multiple active requisitions
- Maintained organized ATS records while ensuring timely communication throughout each stage of the candidate process
- Partnered with hiring teams to streamline scheduling, gather feedback, and strengthen the overall candidate experience
- Prepared offer letters and onboarding materials to support smooth new-hire transitions
Executive Assistant & Office Manager
Updater Home Services
Atlanta, GA
08.2019 - 04.2020
- Supported executive operations and contributed to the company’s recognition as a 2020 AJC Top Workplace
- Implemented and reinforced company values by promoting collaboration, accountability, and fact-based communication across teams
- Managed executive calendars, coordinated internal and external meetings, and maintained communication with clients and prospects
- Arranged travel and accommodations for executives and handled expense reporting for the President
- Supported daily office operations by organizing schedules, preparing materials, and ensuring seamless internal coordination
Acquiom Operations Analyst
SRS Acquiom
Denver, CO
12.2018 - 06.2019
- Handled high-volume shareholder communication through calls, emails, and messages, ensuring clarity and timely problem resolution
- Set appropriate expectations for shareholders and maintained proactive communication throughout the payment process
- Evaluated relationship challenges within each deal and delivered service that exceeded expectations for all stakeholders
- Utilized NetSuite to manage sensitive shareholder information while maintaining strict confidentiality standards
HR Administrative Assistant
SRS Acquiom
Denver, CO
04.2018 - 12.2018
- Served as front desk coordinator, managing visitor intake, inquiries, phone communication, and security procedures
- Scheduled employee time off and coordinated meetings using Google Calendar to maintain smooth daily operations
- Prepared internal communications and supported event planning for company announcements and activities
- Identified process improvements that strengthened workplace efficiency and supported a positive culture
- Assisted HR with interview scheduling, background check coordination, and general candidate support
- Created onboarding materials and supported new-hire engagement to improve early employee experience
Talent Acquisition Associate CXO
Dish Network
Denver, CO
10.2017 - 03.2018
- Conducted approximately 80–100 candidate interviews weekly across multiple U.S. markets, supporting high-volume hiring
- Reviewed resumes and assessed qualifications to identify candidates aligned with role requirements
- Coordinated onsite interviews, prepared questionnaires, and streamlined communication with hiring managers
- Sourced potential candidates through online platforms and maintained organized tracking throughout the interview process
Education
Master of Science - Organizational Development and Leadership
St. Joseph's University
Philadelphia, PA05.2017
Bachelor of Arts - History
University of San Francisco
San Francisco, CA05-2014
Skills
recruiting & talent evaluation
- structured discovery and qualification conversations
- assessing candidate fit, motivations, and role alignment
- resume review and initial applicant screening
sourcing & pipeline management
- high-volume outreach and candidate sourcing strategies
- managing pipelines in ATS and CRM systems
- tracking candidate movement and follow-up cadence
candidate & stakeholder communication
- clear communication across diverse candidate audiences
- delivering expectations, updates, and process guidance
- partnering with hiring managers and cross-functional teams
interview coordination & process support
- scheduling interviews and coordinating availability
- organizing candidate logistics and documentation
- supporting onboarding materials and new-hire workflow
tools & systems
- Salesforce, HubSpot, and CRM pipeline management
- applicant tracking systems (Lever, Greenhouse, or similar)
- Google Workspace, Zoom, Slack, and calendar coordination
Languages
Spanish, Proficient
Timeline
SMB Retail Account Manager
Square
01.2025 - 12.2025
Business Development Associate
Square
01.2024 - 01.2025
Sales Development Representative- Inbound & Outbound
JumpCloud
02.2023 - 10.2023
Sales Development Representative
Guru Technologies
04.2022 - 11.2022
Sr. Talent Acquisition Coordinator
RSM US
11.2021 - 03.2022
Executive Assistant & Office Manager
Updater Home Services
08.2019 - 04.2020
Acquiom Operations Analyst
SRS Acquiom
12.2018 - 06.2019
HR Administrative Assistant
SRS Acquiom
04.2018 - 12.2018
Talent Acquisition Associate CXO
Dish Network
10.2017 - 03.2018
Master of Science - Organizational Development and Leadership
St. Joseph's University
Bachelor of Arts - History
University of San Francisco