Matthew Thompson
Ft. Washington,MD
Summary
Versatile and results-oriented professional with a proven track record at AWP Traffic Control, adept in stress tolerance and traffic control devices. Excelled in enhancing customer satisfaction and team coordination, significantly contributing to operational efficiency and safety. Skilled in quick learning and adept at managing high-pressure situations, consistently achieving positive outcomes.
Overview
14
14
years of professional experience
Work History
Lead Traffic Control Flagger
AWP Traffic Control
Upper Marlboro, MD
08.2022 - Current
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
Roadside Assistance Technician
AutoRescue
Upper Marlboro, MD
07.2015 - 02.2020
- Increased company reputation by consistently receiving positive feedback from customers for exceptional service.
- Contributed to team effectiveness by sharing best practices and knowledge gained from experience with fellow technicians.
- Collaborated with team members to ensure smooth coordination of services, optimizing overall efficiency.
- Enhanced customer satisfaction by promptly responding to roadside assistance requests and providing timely solutions.
Manager
Giant Food Stores
Alexandria, VA
04.2012 - 01.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Crossland High School
Temple Hills, MD06-2009
Skills
- Quick learner
- Stress tolerance
- Flagging procedures
- Traffic control devices
- Customer service
- Decision-making
- Team motivation
- Teamwork and collaboration
- Safety
- Technical support
- Verbal and written communication
- Complex Problem-solving
- Relationship building
Timeline
Lead Traffic Control Flagger
AWP Traffic Control
08.2022 - Current
Roadside Assistance Technician
AutoRescue
07.2015 - 02.2020
Manager
Giant Food Stores
04.2012 - 01.2015
High School Diploma -
Crossland High School