Cocktail Server
Indigo Sky Casino
Wyandotte, OK
05.2024 - Current
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Prepared and served alcoholic beverages in accordance with company standards.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Cleaned bar area including wiping surfaces, disposing trash.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Answered questions regarding drinks specials and menus items.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
- Processed cash payments from customers using a point-of-sale system.
- Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
- Provided excellent customer service at all times.
- Received payment by cash or credit card and return change when necessary.
- Replenished liquor bottles as needed throughout shift.
- Communicated with customers to take drink orders accurately.
- Maintained accurate cash handling practices while efficiently serving customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Greeted guests warmly and provided immediate seating according to floor plan.
- Assessed patrons' needs to always provide proactive service.
- Handled special guest requests with professionalism and discretion.
- Coordinated with management to organize special events and promotions.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
- Ensured cleanliness of tables, bar area, and workstations at all times.
- Communicated with patrons to offer friendly service and determine needs.
- Maintained tidiness and organization throughout bar area.
- Created and maintained a welcoming atmosphere for all guests.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Processed payments and transactions using POS system with accuracy.
- Checked identification prior to serving.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served cocktails, beverages, and selected dishes promptly and accurately.
- Participated in team meetings and training sessions to improve service and sales skills.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Trained new employees to perform duties.
