Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kaylin Torza

Haines City

Summary

Dynamic and innovative professional with a creative mindset, honed through experiences at Amway and CVS Health. Proven ability in strategic thinking and data-driven decision making, successfully managing projects and enhancing customer satisfaction. Recognized for fostering teamwork and achieving production goals while maintaining high standards in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Entrepreneurship Intern

Amway
08.2024 - Current
  • Coordinated successful product launches by effectively managing resources and timelines throughout the project lifecycle.
  • Contributed to a positive work culture by actively participating in team-building activities and maintaining open lines of communication with colleagues.
  • Participated in strategic planning sessions to identify areas for improvement and implement actionable solutions within the organization.
  • Continuously sought opportunities for personal growth within the field of entrepreneurship, attending workshops and seminars to stay current with industry trends.

Customer Care Representative

CVS Health
11.2021 - 12.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.

CNA

Avalon Hospice
04.2018 - 12.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Server

Gondolier
06.2016 - 08.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Production Worker

Staffing Solutions
07.2014 - 11.2016
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.

Team Member

Dunkin' Donuts
02.2013 - 06.2014
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Shift Leader

Dunkin Donuts
08.2012 - 02.2013
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Education

No Degree - Nursing

South College
Knoxville, TN

No Degree - Social Work

King University
Bristol, TN

No Degree - Nursing

Three Rivers Community College
Norwich, CT

Skills

  • Creative mindset
  • Data-driven decision making
  • Innovative thinking
  • Strategic thinking

Interests

  • Documenting and sharing travel experiences
  • Participating in local clean-up initiatives
  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement
  • Offering time and support to shelters for the homeless, women, and animals
  • Reading
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • I participate in a variety of outdoor recreational activities

Timeline

Entrepreneurship Intern

Amway
08.2024 - Current

Customer Care Representative

CVS Health
11.2021 - 12.2024

CNA

Avalon Hospice
04.2018 - 12.2021

Server

Gondolier
06.2016 - 08.2017

Production Worker

Staffing Solutions
07.2014 - 11.2016

Team Member

Dunkin' Donuts
02.2013 - 06.2014

Shift Leader

Dunkin Donuts
08.2012 - 02.2013

No Degree - Nursing

South College

No Degree - Social Work

King University

No Degree - Nursing

Three Rivers Community College

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Kaylin Torza