Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylin Tynes

Rayne,LA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Access Rep/Medical Assistant

Ochsner LGMC
04.2014 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Trained new staff on filing, phone etiquette and other office duties.

Front Desk Receptionist

Candlewood Suites/ Holiday Inn And Suites
05.2012 - 02.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Front Desk Receptionist

Hampton Inn & Suites Hotel
09.2010 - 04.2012
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.

Education

Medical Assistant - Medical Assistant

Blue Cliff College - Alexandria
Alexandria, LA
10.2013

GED -

Natchitoches Central High School
Natchitoches, LA
05.2005

Skills

  • Clerical and Filing Support
  • Collection Management
  • Insurance Verification
  • Electronic Health Records Systems
  • Patient Contact
  • Organization and Time Management
  • Explaining Instructions
  • Demographics Information
  • Patient Health Information Access
  • Medical Services Administration
  • Outpatient Care
  • EMR

Certification

  • Certified Phelebotomist
  • Certified Medical Assistant

Timeline

Patient Access Rep/Medical Assistant

Ochsner LGMC
04.2014 - Current

Front Desk Receptionist

Candlewood Suites/ Holiday Inn And Suites
05.2012 - 02.2014

Front Desk Receptionist

Hampton Inn & Suites Hotel
09.2010 - 04.2012

Medical Assistant - Medical Assistant

Blue Cliff College - Alexandria

GED -

Natchitoches Central High School

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Kaylin Tynes