Kaylin Williams
Hopkinsville,Kentucky
Summary
Enthusiastic fulfillment associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Walmart
Oak Grove, KY
01.2020 - Current
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Loaded and unloaded orders at customer's homes or locations.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
Warehouse Associate
Walmart Distribution Center
Hopkinsville, KY
10.2016 - 01.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Assembled and filled more than 2,000 shipments per day and prepared all shipping documentation.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained new team members by relaying information on company procedures and safety requirements.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Service Representative
TTEC
Hopkinsville, KY
05.2016 - 10.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 100 calls per shift to meet fast-paced call center demands.
Education
Some College (No Degree) - Business Administration
Purdue University
West Lafayette, INSkills
- Maintaining Clean Work Areas
- Excellent Communication
- Sorting and Organizing
- Product Selection
- Order Accuracy
- Customer Service
- Order Picking Skills
- Willing to Learn
- Team Leadership
- Motivated Team Player
- Heavy Lifting
- Product Signage and Labeling
Timeline
Fulfillment Associate
Walmart
01.2020 - Current
Warehouse Associate
Walmart Distribution Center
10.2016 - 01.2020
Customer Service Representative
TTEC
05.2016 - 10.2016
Some College (No Degree) - Business Administration
Purdue University
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