Kaylina Plummer
Gainesville
Summary
Friendly and customer-focused individual with 7 years of experience in fast-paced retail environments. Proficient in point-of-sale (POS) systems and conflict resolution, seeking to leverage strong communication skills to enhance customer satisfaction
Overview
7
7
years of professional experience
Work History
Barista
Starbucks, Rochester, NY & Lake City, FL
Rochester, NY
02.2023 - Current
- Prepare high-quality beverages at hot and cold bars, ensuring consistency and adherence to brand standards.
- Provide excellent customer service by addressing inquiries, resolving concerns, and recommending menu items.
- Support team members by assisting with tasks and maintaining a clean, organized workspace.
- Uphold strict food safety and cleanliness protocols to ensure a safe environment.
Server
Red Lobster, Lake City, FL
Lake City, FL
01.2024 - 05.2024
- Delivered attentive service to guests, managing orders, drinks, and food delivery in a fast-paced environment.
- Answered menu-related questions and provided recommendations to enhance guest satisfaction.
- Assisted kitchen staff with food preparation and plating to ensure timely service.
Assistant Manager
Domino’s, East Rochester, NY
East Rochester, NY
06.2022 - 01.2023
- Managed daily operations, including order processing, pizza preparation, and delivery driver coordination.
- Conducted cash counts and prepared deposits, ensuring accurate financial reporting.
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
- Trained and supervised staff to uphold quality and efficiency standards.
Night Shift Leader
Tropical Smoothie Cafe, Webster, NY
Webster, NY
04.2022 - 06.2022
- Delegated tasks to team members, ensuring smooth operations during high-volume shifts.
- Prepared smoothies and food items while assisting customers with menu questions.
- Managed end-of-night procedures, including cash reconciliation and store restocking.
- Maintained a clean and organized store, staying late as needed to ensure readiness for the next day.
Swim Instructor/Desk Representative
Goldfish Swim School, Pittsford, NY
Pittsford, NY
09.2021 - 01.2022
- Instructed swim classes for children aged 1-12, tailoring lessons to various skill levels.
- Ensured child safety and engagement during lessons, fostering a positive learning environment.
- Managed front desk operations, scheduling classes and contacting prospective clients.
Cook
Rustic Taco Bar, Ontario, NY
Ontario, NY
05.2021 - 08.2021
- Prepared and assembled tacos, maintaining quality and consistency in a fast-paced kitchen.
- Engaged with customers to answer questions and ensure satisfaction with their orders.
- Adhered to food safety standards and maintained a clean kitchen workspace.
Barista/Team Member
Target Starbucks, Webster, NY
Webster, NY
08.2019 - 05.2021
- Crafted beverages while maintaining a clean and organized bar area.
- Supported store operations by working in customer service and cashier roles as needed.
- Enhanced customer experiences through friendly service and efficient order processing.
Scooper
Bruster’s Ice Cream Shop, Webster, NY
Webster, NY
02.2019 - 02.2021
- Served customers by preparing ice cream orders from memory and addressing inquiries.
- Maintained a clean and sanitary store environment, ensuring compliance with health standards.
- Provided personalized service to enhance customer satisfaction and loyalty.
Education
High School Diploma -
Our Lady of Mercy School for Young Women
Rochester, NY05.2020
Skills
- Food Preparation & Safety
- Barista Operations
- Cash Handling & Deposits
- Microsoft Office
- Kitchen Management
- Retail Operations
- Customer Service Excellence
- Team Leadership & Training
- Communication
- Problem-Solving
- Upselling & Sales
- Child Safety & Instruction
Timeline
Server
Red Lobster, Lake City, FL
01.2024 - 05.2024
Barista
Starbucks, Rochester, NY & Lake City, FL
02.2023 - Current
Assistant Manager
Domino’s, East Rochester, NY
06.2022 - 01.2023
Night Shift Leader
Tropical Smoothie Cafe, Webster, NY
04.2022 - 06.2022
Swim Instructor/Desk Representative
Goldfish Swim School, Pittsford, NY
09.2021 - 01.2022
Cook
Rustic Taco Bar, Ontario, NY
05.2021 - 08.2021
Barista/Team Member
Target Starbucks, Webster, NY
08.2019 - 05.2021
Scooper
Bruster’s Ice Cream Shop, Webster, NY
02.2019 - 02.2021
High School Diploma -
Our Lady of Mercy School for Young Women