Kaylina Walters
Stanley,WI
Summary
Proven leader in customer service and team management, excelling in roles at Hansen's IGA and McDonald's. Skilled in cash handling and fostering positive team environments, I significantly improved service levels and customer satisfaction. Demonstrates exceptional cash register operation and a flexible schedule, ensuring operational excellence and efficiency.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Hansen's IGA
06.2021 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Performed cash, card and check transactions to complete customer purchases.
Drive-Thru Cashier
McDonald's
05.2021 - 06.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
Education
High School Diploma -
Stanley-Boyd High School
Stanley, WI05.2024
Skills
Customer Service
Team Leadership
Cash Handling
Positive Attitude
Punctual and Reliable
Flexible Schedule
Team Management
Cash Register Operation
Store Opening and Closing
Cashier training
Opening and closing procedures
Timeline
Cashier Team Lead
Hansen's IGA
06.2021 - Current
Drive-Thru Cashier
McDonald's
05.2021 - 06.2021
High School Diploma -
Stanley-Boyd High School
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