Kaylin Mercado
Reading,PA
Summary
Results-driven professional with a strong background in education and customer service. Skilled in effective communication, relationship building, and coaching. Aiming to leverage these strengths to enhance student engagement and promote a healthy learning environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gym Teacher
Childrens Home of Reading
Reading, PA
12.2025 - Current
- Developed engaging physical education lesson plans promoting teamwork and fitness.
- Implemented safety protocols ensuring a secure learning environment during activities.
- Assessed student performance and provided constructive feedback to encourage improvement.
- Coordinated with colleagues to design interdisciplinary activities integrating health and wellness concepts.
- Adapted lessons to accommodate diverse learning styles and abilities among students.
Customer Service Representative
Ammega
Reading, PA
10.2024 - 12.2025
- Resolved customer inquiries promptly, ensuring high satisfaction levels through effective communication.
- Processed customer orders accurately using CRM software, enhancing operational efficiency.
- Collaborated with cross-functional teams to streamline service delivery and improve response times.
- Provided product knowledge support to customers, boosting confidence in purchasing decisions.
Sales Supervisor
All State
Reading, PA
05.2020 - 12.2024
- Led team to achieve sales targets through effective coaching and performance management.
- Developed training programs to enhance product knowledge and selling techniques among staff.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Fostered relationships with key clients, resulting in increased customer loyalty and retention.
- Streamlined sales processes, improving efficiency and reducing response times for customer inquiries.
Education
Associate of Science - Business Administration
Reading Area Community College
Reading, PA08-2023
Skills
- Patience and empathy
- Physical fitness
- Health promotion
- CPR training
- Sports education
- Relationship building
- Coaching and mentoring
- Diet and nutrition education
- Lesson plan development
- Effective communication
Accomplishments
- Improved physical fitness scores with key improvements to program strategies.
- Took over underperforming program and achieved results in student performance, assessment scores, and team sports.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Sales Manager Certificate
- CPT - Certified Personal Trainer
- CSCS - Certified Strength and Conditioning Specialist
Languages
Spanish
Native or Bilingual
Timeline
Gym Teacher
Childrens Home of Reading
12.2025 - Current
Customer Service Representative
Ammega
10.2024 - 12.2025
Sales Supervisor
All State
05.2020 - 12.2024
Associate of Science - Business Administration
Reading Area Community College