Kay'lisa McCloud
Rochester
Summary
Resourceful and process-oriented assistant with a proven ability to handle diverse job requirements and effectively meet company goals. Constantly seeking ways to enhance warehouse operations and make personal contributions that contribute to the team's success, even in the face of challenging performance targets. Exceptional problem-solving skills enable tactful issue resolution, ensuring both employees and customers are satisfied with fast and accurate deliveries.
Overview
16
16
years of professional experience
Work History
Pick Associate
Amazon
12.2023 - Current
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
- Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
- Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
- Aided in training new Pick Associates on proper procedures, improving team performance and cohesion.
- Pulled orders quickly to maintain demanding productivity goals.
- Collaborated with colleagues to develop interdisciplinary units that reinforced key concepts across multiple subjects.
- Engaged customers to communicate key product features.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
customer service rep
tmc
01.2017 - 01.2019
- Sold serious XM packages
- Managed customer packages
- QA Assistant to ensure protocol was being followed
student
job corp
01.2015 - 09.2016
- Received CMA, EKG, and Phlebotomy certificates
- Studied carpentry and painting
- Assisted with daily cleanup of facility
cashier
mcdonalds
01.2012 - 01.2012
- Greeted customers upon entry to restaurant
- Assisted with compilation of orders
- Assisted customers with all needs
student and kitchen aid
northside church of christ summer camp
01.2009 - 01.2011
- Prepared meals 3 daily
- Created activities for staff and campers
- Assist team members with problem solving
Education
Associate Degree In Nursing - Nursing
Valencia College
Orlando, FL07.2024
Andrew Jackson Sr High School
12.2015
Skills
- Customer service
- Communication
- Time management
- Enthusiastic
- Resilient
- Problem solving
- Team player
- Reliable
- Goal-oriented
Timeline
Pick Associate
Amazon
12.2023 - Current
customer service rep
tmc
01.2017 - 01.2019
student
job corp
01.2015 - 09.2016
cashier
mcdonalds
01.2012 - 01.2012
student and kitchen aid
northside church of christ summer camp
01.2009 - 01.2011
Associate Degree In Nursing - Nursing
Valencia College
Andrew Jackson Sr High School
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