Kayllene Clymer
Peoria ,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Referral Specialist
Carle Health
06.2022 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for behavioral health services before referring clients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
New Patient Coordinator
Oklahoma Arthritis Center
08.2021 - 06.2022
- Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
Experience Specialist
Unity Point Family Medicine
02.2021 - 08.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Experience Specialist
Unity Point Cardiology
10.2018 - 02.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
Education
General Studies
Illinois Central College
East Peoria, ILSkills
- Insurance Verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology knowledge
- Customer Service
- Problem-solving abilities
- Active Listening
- Computer Proficiency
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
Locations
302 N Main St, Elk City, OK, 73644
Timeline
Referral Specialist
Carle Health
06.2022 - Current
New Patient Coordinator
Oklahoma Arthritis Center
08.2021 - 06.2022
Experience Specialist
Unity Point Family Medicine
02.2021 - 08.2021
Experience Specialist
Unity Point Cardiology
10.2018 - 02.2021
General Studies
Illinois Central College
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