Kaylob Lucas
Las Vegas,NV
Summary
Driven Guest Experience Representative with a passion for delivering exceptional service in the hospitality industry. With over 3 years of experience, adept at building rapport, addressing diverse guest needs, and ensuring seamless operations. Proficient in leveraging communication skills to exceed guest expectations, resolve issues efficiently, and drive positive reviews. Proven ability to multitask in fast-paced environments while maintaining a warm, welcoming atmosphere. Seeking to contribute strong interpersonal skills and a customer centric approach to elevate guest satisfaction at The MSG Sphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MMA Training Coach
Odins Halls
Las Vegas, NV
06.2022 - Current
- Instructed people in all aspects of martial arts, self-defense, and physical conditioning to philosophy and history
- Designed conditioning programs to help with physical fitness improvement
- Maintaining discipline and respect in the classroom
- Organizing and oversight of relevant events such, as workshops, boot camps, and competitions
- Fostering a positive and uplifting environment that promotes individual and collective growth
- Conducted assessments of employees' skills and knowledge gaps, and designed learning strategies to address these gaps.
- Provided coaching sessions for new hires on company policies, procedures, and job expectations.
- Analyzed feedback from participants to identify areas of improvement in current training programs.
Pool Service Technician
Flamingo Pool Company
Las Vegas, NV
07.2022 - 07.2023
- Performed testing to fix swimming pool troubles
- Driving a corporate car to the servicing location
- Developed a strong working relationship with the owner and the supervisor
- Uses up to 50 pounds of force frequently, 30 pounds of force regularly, 10 pounds of force consistently, or any combination of these to move objects
- Prolonged exposures to climatic variables like heat, rain, and direct or indirect sunlight.
- Checked and adjusted chemical levels in pools, spas, and hot tubs.
- Cleaned filters, pumps, skimmers, drains, and other pool equipment.
- Maintained accurate records of maintenance activities on each pool or spa.
- Inspected pool surfaces for damage and repaired them as needed.
- Performed routine maintenance such as vacuuming and brushing the walls of pools.
- Installed new pumps and filter systems for residential swimming pools.
- Tested pool water samples for pH balance and sanitizer levels using test kits.
- Mixed chemicals according to manufacturer's instructions in order to maintain proper chlorine levels in swimming pools.
- Provided advice to customers on how to properly care for their swimming pools.
Life Guard
Mandalay Bay
Las Vegas, NV
03.2021 - 05.2022
- Supervised swimmers and carefully enforced swimming facility policies and guidelines to ensure swimmer safety
- Administered first aid and CPR in response to life-threatening situations
- Maintained cleanliness of pool area and equipment
- Handle miscellaneous tasks as needed to support the team's goals.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Used training and medical supplies to examine injured people and administer first aid.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
Education
High School Diploma -
Shadow Ridge High School
Skills
- Critical Thinking
- Leadership
- Teamwork
- Adaptability
- Problem-Solving
- Attention to Detail
- Customer Service Excellence
- Team Development
- Customer Service
Certification
Red Cross CPR Certified, 02/2021-2024
References
References available upon request.
Timeline
Pool Service Technician
Flamingo Pool Company
07.2022 - 07.2023
MMA Training Coach
Odins Halls
06.2022 - Current
Life Guard
Mandalay Bay
03.2021 - 05.2022
High School Diploma -
Shadow Ridge High School
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