Kaylon Richardson
Walgreens Pharmacy
Houston
1
Certification
9
years of professional experience
Results-driven Pharmacy Operations Manager/pharmacy technician with 5+ years of experience in high-volume retail pharmacy environments. Proven leader in workflow optimization, staff development, regulatory compliance, inventory control, and insurance billing operations. Seeking to strengthen my expertise in pharmacy benefit management ,while delivering accurate , efficient and patient-focused support and improving access to quality healthcare
Work History
Pharmacy Operations Manager
1 Year 11 Months- Oversee new hire onboarding, training, and termination processes, ensuring compliance with company and regulatory requirements.
- Maintain pharmacy inventory levels, manage ordering, expiration tracking, and shrink prevention.
- Support pharmacists and deliver high-quality customer service, resolve escalated issues, ensure accuracy insurance claims, minimize billing rejections and maintain patient confidentiality at all times.
- Supervise, coach, and develop pharmacy technicians; provide performance feedback and support corrective action when needed.
Nursing Support
3 Months- Performed RMS/IMS patient data entry with high accuracy.
- Coordinated communication between pharmacists, nurses, physicians, and patients.
- Managed appointment reminders and referral processing to ensure timely care.
Administrative Assistant
8 Months- Managed scheduling, documentation, and confidential records.
- Provided front-office support and client service.
Education
High School Diploma
Skills
Prior authorization coordination (commercial/ government plans & copay enrollment )
Intercom Plus proficiency
Copay savings support (manufacturer programs)
Pharmacy Operations & Workflow Optimization
Regulatory Compliance (HIPAA
OSHA)
Leadership
Coaching & Team Development/oriented
Customer Care & Escalation Management
Certification
- CPhT-NHA (License#325287, Expires 07/31/2027
- APhA certified immunizer
- CPR / First Aid / AED Certified
- HIPAA Certified
- OSHA CERTIFIED
Timeline
Pharmacy Operations Manager
Walgreens Pharmacy
09.2024 - CurrentRead More
Nursing Support
Healix Infusion Therapy
03.2020 - 06.2020Read More
Administrative Assistant
Touched by an Angel Assisted Living
12.2017 - 08.2018Read More
West Brook High School
High School Diploma
Read More