Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaylon Smith

Kaylon Smith

West Monroe ,LA

Summary

Dynamic team leader with a proven track record at Canes Chicken Fingers, excelling in employee motivation and workload balancing. Enhanced customer satisfaction through effective complaint resolution and safety protocol implementation. Skilled in policy enforcement and sales strategies, fostering a collaborative environment that drives operational efficiency and high-quality service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member Team Leader

Canes Chicken Fingers
12.2024 - Current
  • Trained and supervised team members on operational best practices and customer service standards.
  • Ensured efficient workflow by coordinating daily tasks among crew members during peak hours.
  • Monitored inventory levels and assisted in stock management to maintain product availability.
  • Implemented safety protocols, enhancing workplace safety and minimizing incidents.
  • Resolved customer complaints promptly, improving overall guest satisfaction ratings.
  • Maintained cleanliness and organization of workstations, contributing to a positive dining experience.
  • Collaborated with management to identify process improvements that enhanced service efficiency.
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Assisted in onboarding new crew members, fostering a supportive training environment.

Receptionist

T&P Nails
06.2024 - 11.2024
  • Greeted visitors and clients, ensuring positive first impressions and smooth check-in processes.
  • Managed multi-line phone system, directing calls to appropriate personnel efficiently.
  • Scheduled appointments for staff, optimizing calendar management and resource allocation.
  • Maintained organized front desk area, enhancing operational efficiency and professionalism.
  • Processed incoming mail and packages, ensuring timely distribution to relevant departments.
  • Assisted with administrative tasks, contributing to overall office productivity and workflow continuity.
  • Responded promptly to inquiries via phone and email, delivering excellent customer service experiences.
  • Coordinated visitor access by issuing badges and maintaining security protocols effectively.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Crew Member

Chick-fil-A
05.2023 - 04.2024
  • Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
  • Assisted in maintaining cleanliness and organization of work area to ensure a safe environment.
  • Collaborated with team members to meet daily operational targets and improve workflow efficiency.
  • Operated kitchen equipment safely while adhering to food safety regulations and standards.
  • Supported inventory management by restocking supplies and monitoring stock levels regularly.
  • Adapted quickly to changing priorities during peak hours, ensuring timely service delivery.
  • Engaged in ongoing training to enhance skills in food preparation and customer interaction.
  • Facilitated teamwork by communicating effectively with colleagues to streamline operations.

Education

Business Accountancy

Louisiana Delta Community College
Monroe, LA

West Ouachita High School
West Monroe, LA
05.2024

Skills

  • Dress code enforcement
  • Employee motivation
  • Workload balancing
  • Team management
  • Policy enforcement
  • Sales and marketing

Certification

Intuit Bookkeeping Professional Certification

Timeline

Crew Member Team Leader

Canes Chicken Fingers
12.2024 - Current

Receptionist

T&P Nails
06.2024 - 11.2024

Crew Member

Chick-fil-A
05.2023 - 04.2024

Business Accountancy

Louisiana Delta Community College

West Ouachita High School

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