Kaylon Williams
Little Rock,AR
Summary
Ambitious student pursuing science degree eager to contribute developed knowledge in customer service associate, stocking, and pharmacy roles. Skilled in verbal communication and graphic design in leadership settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Trustworthy and diligent in all endeavors I have good management and leadership abilities, therefore I can handle anything. providing social, communication, and people skills. Exceptionally well-organized, proactive, on-time, and team-oriented.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
SKECHERS Factory Outlet
02.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Forklift Operator
Dollar General Distribution Center
03.2024 - 01.2025
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Lead/Cashier
Walmart
01.2023 - 03.2024
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Trained new team members in cash register operation, stock procedures and customer services.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Helped with purchases and signed customers up for rewards program.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Made change on cash register, handling payments by cash, credit, debit and personal checks.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
- Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed payments promptly for customers to exceed productivity standards.
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Intercom Security
05.2021 - 08.2022
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Used to call clients about their credentials when they applied for SNAP
- Took down the information and used to get copies for the needed documents for the case
Customer Service Representative
Delicioso' ice cream
02.2019 - 10.2021
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Warehouse Worker
Amazon
01.2020 - 05.2021
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Received deliveries, scanned packages and updated orders in internal database.
- Recognized defective material and reported issues to management.
- Established and maintained good relations with customers, vendors and transport companies.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Filed requisitions for out of stock items and supplies.
- Packed boxes and stock using organizational guidelines. Used Kiosk to determine the counts.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used digital database to keep records of units and stock moved.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Education
High School Diploma -
Parkview Arts And Science Magnet High School
Little Rock, AR05-2022
Associate of Science - Liberal Arts And Sciences
Pulaski Technical College
Little Rock05-2027
Skills
- Skilled negotiator
- Print and electronic media
- Exceptional writing skills
- Excellent written and verbal communicator
- Graphic design
- Self-directed
- Pricing strategies
- Problem solving
- Copyediting
- Start-up background
- Presentations
- Skilled multi-tasked
- Strategy development
- Messaging and speechwriting
- Communication skills
- Customer service
- Emotional intelligence
- Numeracy skills
- Teamwork
- Organization and time management
- Leadership and team management
- Investigative Skills
- Crime Prevention Methods
- Interior and Exterior Patrol
- Screening Wands
- CCTV Surveillance
- First Aid and CPR Certified
- Detailed Activity Logs
- Ground Patrol
- Federal and State Regulation Compliance
- Emergency Response
- Intrusion Detection
- Employee and Visitor Screening
- Verbal and Written Communication
- CCTV Monitoring
- Detail-Oriented
- Customer Service
- Security Regulation Enforcement
- Team Player
- First Aid Training
- CPR Certified
- Shift Work Experience
- Report Writing
- Background Checks
- High Level of Integrity
- Money handling
- Team leadership
- Decision-making
Websites
WEBSITES, PORTFOLIOS, PROFILES
- Meet
- Microsoft teams
- Yahoo
Timeline
Assistant Manager
SKECHERS Factory Outlet
02.2025 - Current
Forklift Operator
Dollar General Distribution Center
03.2024 - 01.2025
Lead/Cashier
Walmart
01.2023 - 03.2024
Customer Service Representative
Intercom Security
05.2021 - 08.2022
Warehouse Worker
Amazon
01.2020 - 05.2021
Customer Service Representative
Delicioso' ice cream
02.2019 - 10.2021
High School Diploma -
Parkview Arts And Science Magnet High School
Associate of Science - Liberal Arts And Sciences
Pulaski Technical College
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