Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylor Mikell

Jacksonville,Florida

Summary

Personable, friendly, and solution-oriented professional with over 5 years of experience in service and support. A customer-focused team player adept in conflict mediation, time management, and sales. Dedicated to fostering customer loyalty and satisfaction by providing exceptional support and building strong relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Appointment setter/ Call center Rep

EZ Exit Now
01.2022 - 10.2024
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Follow up on leads generated through marketing campaigns, website inquiries, and other sources to qualify prospects and schedule appointments

Clinical Rep

Planned Parenthood
09.2019 - 11.2021
  • Welcome patients and assist with the check-in process upon their arrival at the clinic
  • Verify patient insurance coverage and eligibility using electronic systems or contacting insurance providers as needed
  • Collect patient demographic information, medical history, and consent forms to ensure accurate record-keeping and compliance with regulatory requirements
  • Process patient payments, including copays, deductibles, and outstanding balances, using electronic payment systems or coordinating with billing departments
  • Collaborate with healthcare providers, nurses, and other clinical staff to ensure seamless coordination of patient care and services

Catering/ Cashier

Cartels Seafood kitchen and more
06.2017 - 07.2019
  • Operated cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Answered customer questions, provided store information and escorted to desired store areas

Education

AA -

Tallahassee Community College
Tallahassee, Fl
08.2019

High school diploma -

First Coast high school
Jacksonville, Fl
05.2019

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Medical terminology
  • Sales support
  • Relationship building
  • Problem solving
  • Communication
  • Team collaboration
  • Strong attention to detail
  • Proficient in Microsoft Office Suite
  • Adaptability and flexibility
  • Positive attitude and willingness to learn

Certification

  • Certified Phlebotomy Technician - Acumen CNA Training Center - November 2024

Timeline

Appointment setter/ Call center Rep

EZ Exit Now
01.2022 - 10.2024

Clinical Rep

Planned Parenthood
09.2019 - 11.2021

Catering/ Cashier

Cartels Seafood kitchen and more
06.2017 - 07.2019

High school diploma -

First Coast high school

AA -

Tallahassee Community College

Similar Profiles

CREATE PROFILE
Kaylor Mikell