KAYLUN L. MOSLEY
Midlothian,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Claims Team Leader / Senior Claim Specialist
Community Loan Servicing / Mr. Cooper
08.2020 - Current
- Communicated with staff, leaders and peers to coordinate successful collaboration with other departments.
- Submitted timely and accurate assessments of team performance to leadership with identification of areas of opportunity and outlined steps required to improve outcomes.
- Performed loan level analysis and reconciliation of amount claimed and outstanding loan indebtedness.
- Reviewed and ensured timely and accurate completion of all regularly scheduled steps in tracking templates related to claims activities.
- Prepared monthly narratives and business reviews to communicate production activity, exception findings, associated risk of loss, and recommended remediation measures.
- Perform other duties and projects as assigned.
Claims Specialist
Bayview Loan Servicing
07.2017 - 08.2020
Mortgage Banking, Financial Operations Specialist II
JP Morgan Chase
01.2014 - 01.2016
- Analyzed, audited, and processed daily loan reconciliation and transaction postings.
- Review, validate, and approve outbound borrower correspondence and reimbursements
- Subject matter expert in initiating and implementing action plans for process improvement.
- Identify and address potential impacts from interdepartmental process changes
- Recommended and created potential solutions by analyzing and identifying process gaps using information gathered from various reporting sources.
Home Lending, Loan Servicing Supervisor
JP Morgan Chase
01.2010 - 01.2013
- Made loan decisions by evaluating borrower's overall creditworthiness and program requirements. Issued approvals, suspensions, counteroffers, or denials based on thorough findings.
- Hired, trained, coached, and developed up to 15 associates in short sale and deed in lieu preparation, along with other foreclosure alternatives. Specialized in investor guidelines, including Freddie Mac, Fannie Mae, and insurers such as USDA, FHA, VA, Farm, and Private/Owned.
- Monitored and provided feedback on associate performance to drive successful results for the company.
- Effectively resolved complex customer and partner complaints and escalations.
- Cultivated strong working relationships with external partners by promptly clearing conditions.
- Identified quality concerns, red flags, and validated potential fraud associated with borrowers, realtors, or property/collateral profiles.
- Audited associates calls to ensure a high level of quality is maintained and provided immediate feedback to associates and senior management
- .Administered performance improvement plans and/or corrective action when necessary to improve employee performance.
- Oversaw daily staffing levels of associates to ensure adequate coverage for inbound call volume and meet service level requirements.
- Used reports to proactively address and mitigate compliance violations related to investor/insurer service level agreements.
Manager Aptitude Program M
WAMU Credit Card Services
01.2009 - 01.2010
- Collaborated with department supervisors to monitor and track associate performance.
- Conducted one-on-one coaching sessions with associates to enhance production.
- Evaluated associates' performance progress and delivered weekly feedback to supervisors and AVP.
- Effectively de-escalated collection calls for associates and closed deals when appropriate.
Collections Representative
WAMU Credit Card Services
01.2008 - 01.2009
Collections Unit Manager
HSBC Auto Finance, Household Auto Finance
01.2005 - 01.2008
- Led a high-performing team by coaching and developing 15 associates to excel in scorecard performance. Provided daily, active performance and behavioral feedback, contributing to the team's overall success and achieving positive business outcomes.
- Increased associate retention by 4% through implementation of motivational programs.
- Designed performance-tracking worksheets, reducing associate evaluation time.
- Facilitated monthly call skills testing to ensure adherence to company and FDCPA guidelines.
- Increased agent effectiveness by using key performance indicators.
Education
Mechanical Engineering / Business Management
University of North Texas
Skills
- Procedure development and structuring
- Loan Processing
- Collections Actions
- Team Building Leadership
- Operations Management
- Performance Management
- MS Office
- Business Analysis and Reporting
Timeline
Claims Team Leader / Senior Claim Specialist
Community Loan Servicing / Mr. Cooper
08.2020 - Current
Claims Specialist
Bayview Loan Servicing
07.2017 - 08.2020
Mortgage Banking, Financial Operations Specialist II
JP Morgan Chase
01.2014 - 01.2016
Home Lending, Loan Servicing Supervisor
JP Morgan Chase
01.2010 - 01.2013
Manager Aptitude Program M
WAMU Credit Card Services
01.2009 - 01.2010
Collections Representative
WAMU Credit Card Services
01.2008 - 01.2009
Collections Unit Manager
HSBC Auto Finance, Household Auto Finance
01.2005 - 01.2008
Mechanical Engineering / Business Management
University of North Texas
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