Kayly Le
Administrative Assistant
Portland,Oregon
Summary
Recent graduate from Portland State University with a Bachelors of Science majoring in Applied Health and Fitness. Recognized for possessing a strong passion for education and motivation for a successful career. Excels in technology, problem solving, and customer service bringing 5 plus years of experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy as a self directed and energetic individual with great skill in working independently and collaborating with others in projects.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Adminstrative Assistant
Oregon Health And Science University
2023.07 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered prompt responses to client inquiries and addressing concerns effectively.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests.
- Coordinated and lead onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Processed payments accurately, ensuring timely billing for linen and other services.
- Utilize software like Oracle and Base Apps to create purchase orders.
- Organize Bi-weekly schedule and vacation calendar for the department
- Managed payroll processing, ensuring timely disbursement of salaries and accurate recordkeeping.
Property Specialist
OHSU
2020.11 - 2023.07
- Allocate supplies and machinery based on departmental needs
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained stockroom records, ensure that items are well stocked for each shift and generated reports for management.
- Stock and empty scrub machines throughout hospital
- Maximize positive customer service experience
- Assist hospital professionals in finding specific medical supplies
- Resolve customer issues promptly and efficiently
- Consistently lifted materials weighing as much as 40 pounds.
- Interacted with customers by phone, email, or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Fitness Intern
Tualatin Parks And Recreation
2022.06 - 2022.08
- Assisted with marketing and promoting of classes and services.
- Set up and broke down equipment before and after classes.
- Promoted safe and inclusive environment for club clients and members.
- Collaborated with other fitness professionals to develop and implement new programs.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Promoted fitness classes to boost gym attendance.
- Completed other office tasks such as create flyers, crafts, bulletin Boards.
Supervisor
Zero Degrees
2018.04 - 2021.10
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Directed team of 3-4 on efficient customer service and in producing best product for customers
- Achieve excellent productivity, customer service, cost, quality, and safety through both individual and team contributions
- Trained and onboarded new employees
- Responsible for all aspects of assembly operations, from material flow to daily staffing
- Perform opening and closing duties
- Collect payments and handle petty cash
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintain inventory and reorder supplies as needed.
- Created weekly work shift schedule for store operations
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Guest Advocate
Target
2020.04 - 2020.05
- Play integral role in customer service and overall sales numbers
- Perform opening and closing duties
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Bachelor of Science - Applied Health and Fitness
Portland State University
Portland, OR 2018.09 - 2023.06
Bachelor of Science - Anatomy & Physiology
Mt. Hood Community College
Portland, OR 2019.09 - 2020.05
High School Diploma -
Parkrose High School
Portland, OR 2015.09 - 2018.05
Skills
Bilingual (English and Vietnamese)
Customer service
Problem-solving skills
Excellent people skills
Staff Management
Team Building
Attention to Detail
Flexible and Adaptable
Technological advanced
Scheduling and calendar management
Keyboarding skills (55 WPM)
Sorting and labeling
Organization and Time Management
Stocking and replenishing
Timeline
Adminstrative Assistant
Oregon Health And Science University
2023.07 - Current
Fitness Intern
Tualatin Parks And Recreation
2022.06 - 2022.08
Property Specialist
OHSU
2020.11 - 2023.07
Guest Advocate
Target
2020.04 - 2020.05
Bachelor of Science - Anatomy & Physiology
Mt. Hood Community College
2019.09 - 2020.05
Bachelor of Science - Applied Health and Fitness
Portland State University
2018.09 - 2023.06
Supervisor
Zero Degrees
2018.04 - 2021.10
High School Diploma -
Parkrose High School
2015.09 - 2018.05
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