Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylyn Sapp

Keystone Heights

Summary

Operations professional committed to driving project success through meticulous planning and execution. Proven track record of optimizing processes and ensuring timely project delivery. Known for fostering team collaboration and adapting to evolving project requirements while maintaining focus on quality and outcomes.

Overview

13
13
years of professional experience

Work History

Senior Operations/Project Manager

DLP Bank
02.2019 - Current
  • Oversaw department operations ensuring compliance with regulations.
  • Served as an integral member of the branch acquisition project, focusing on deposits.
  • Resolved customer inquiries by utilizing attentive listening to identify and implement suitable solutions.
  • Directed conversion project for deposit operations focusing on improved efficiency.
  • Increased competitive edge with launch of a comprehensive online banking system.
  • Streamlined procedures within the department for optimized workflow.
  • Collaborated with vendors to document errors and discrepancies, and tested fixes until an acceptable resolution was found
  • Analyzed contracts while ensuring adherence to terms and accuracy.
  • Contributed to the development of clear and consistent documentation.
  • Enhanced communication between departments to facilitate seamless project handovers and minimize delays.
  • Monitored project progress closely, adjusting strategies as needed to ensure all objectives were met within deadlines.

Member Service Rep/Asst Trainer

SunState Federal Credit Union
08.2015 - 02.2019
  • Conducted procedural management for account openings and closings.
  • Applied strong analytical techniques to identify member needs, recommending the appropriate solutions.
  • Provided support for deposit and lending needs, such as account reconciliations and debit card orders.
  • Assisted with institution-wide card conversion project and acted as a back-up IRA specialist
  • Delivered training modules to existing employees, resulting in improved skill sets and increased efficiency
  • Proficiently trained incoming employees to cultivate a skilled and knowledgeable workforce

Head Teller

Sunstate Federal Credit Union
08.2015 - 09.2017
  • Elevated teller productivity by delivering effective coaching and performance improvement sessions.
  • Performed regular audits on ATM, Cash Deposit Machines, tellers, negotiable instruments and vault.
  • Coached team members to align performance with organizational expectations.
  • Guided and developed new and existing tellers to elevate their professional growth.
  • Worked with management to devise and execute strategies enhancing operational efficiency.
  • Scrutinized checks and verified essential details to ensure compliance.
  • Handled and addressed complaints swiftly.
  • Facilitated cross-selling of financial products and services to meet client needs.
  • Balanced daily cash drawer consistently.

Head Teller/Customer Service Rep

TD Bank
09.2012 - 11.2014
  • Achieved high levels of customer satisfaction by handling issues promptly and effectively.
  • Developed strong relationships with both walk-in customers and loyal clientele.
  • Enhanced team efficiency by utilizing policy and procedure resources to maintain compliance.
  • Utilized strong analytical skills and cross-selling strategies to assess individual customer needs and recommend appropriate products and services
  • Managed check queue while maintaining precise daily cash balance through manual and machine counting.
  • Conducted regular audits on ATM, Cash Deposit Machines, tellers, negotiable instruments, and vault
  • Supported workforce development by cultivating expertise and fostering professional growth.
  • Trained as a CSR to handle customer transactions, deposit and lending needs.
  • Executed successful first-ever office Grand Opening in the North/Central Florida area.

Education

Bachelor of Science - Psychology

University of Central Florida
01.2014

Associate of Arts - Business/Psychology

St. Johns River State College
01.2012

General Diploma -

Interlachen High School
01.2012

Skills

  • Detail-oriented
  • Organizational skills
  • Project management
  • Microsoft Office proficiency
  • Interpersonal skills
  • Account Management
  • Quick learning
  • Memory retention
  • Problem-solving

Timeline

Senior Operations/Project Manager

DLP Bank
02.2019 - Current

Head Teller

Sunstate Federal Credit Union
08.2015 - 09.2017

Member Service Rep/Asst Trainer

SunState Federal Credit Union
08.2015 - 02.2019

Head Teller/Customer Service Rep

TD Bank
09.2012 - 11.2014

Associate of Arts - Business/Psychology

St. Johns River State College

General Diploma -

Interlachen High School

Bachelor of Science - Psychology

University of Central Florida

Similar Profiles

CREATE PROFILE