Kaylyn Appleyard
Waco,TX
Summary
Impact-oriented General Manager with +5 years of professional leadership experience with a Masters in Public Heath and a passion for whole self health and wellness, focused on driving results and empowering work culture. Adaptive and responsible, consistently executes and completes multiple projects with efficiency. Dedicated to providing interpersonal and leadership development. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivation.
Overview
6
6
years of professional experience
Work History
General Manager
Magnolia - Shops At The Silos
04.2022 - 05.2024
- Created Shops at the Silos team with a positive, productive culture under umbrella of Magnolia Retail in May 2022.
- Managed 2 levels of managers leading a team of 30 associates.
- Synthesized weekly KPI data presentations to clearly, concisely frame decisions and growth results.
- Collaborated with cross-functional teams on various projects/initiatives/events aimed at enhancing organizational performance and customer experience.
- Supervised staff including work schedules, monitoring performance
- Managed budget implementations, employee reviews, training, schedules, and operational process improvement.
- Directed comprehensive growth strategies to exceed revenue targets consistently in $8M business while maintaining customer satisfaction levels and labor hours targets.
- Provided feedback to employees in the moment and in scheduled development meetings to improve performance and professional development.
Guest Experience Manager
Magnolia Market
12.2019 - 04.2022
- Coached and developed diverse entry-level team and crew leaders through in the moment feedback and in scheduled development meetings.
- Established interviewing, onboarding and orientation practices still in use today.
- Liaised with upset customers to assist lower-level employees and maintain excellent customer service.
- Developed and implemented best practices programs and standard operating procedures to process improvement and efficiency.
- Completed point of sale opening and closing procedures.
- Improved guest satisfaction through team training in customer service, product knowledge and visual merchandising standards.
- Upheld company manifesto and culture values.
Crew Leader
Magnolia Market
10.2018 - 12.2019
- Contributed positively to high-energy, fast-paced , extremely high-traffic environment.
- Recommended complementary purchases to customers, increasing revenue and created inviting environment for guests by maintaining store organization and cleanliness.
- Provided ongoing training and support for employees, ensuring they were well-equipped to perform their duties effectively.
- Strategically and efficiently managed day-to-day operations of sales floor, prioritized and adapted to daily business needs, gave feedback and direction when needed.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
- Used advanced in-store computer systems to locate/track inventory and place special orders for guests.
Education
Master of Science - Public Health
Baylor University
Waco, TX05.2018
Bachelor of Science - Health Studies
Baylor University
Waco, TX05.2016
Skills
- Leadership and oversight
- Driving organizational excellence
- Professionalism
- Communication, Interpersonal skills
- Self awareness and emotional intelligence
- Forecasting Goal Setting
- KPI Tracking
- Program planning, coordination, monitoring
- Staff training and development
- Self-Motivation, Team Motivation
- Conflict resolution
- Performance evaluation and monitoring
- Microsoft Office
References
Richard Ashley
COO
Phone: 901-484-9993
Email: richardashley@magnolia.com
June Moyer
Store Manager
Phone: 817-372-7879
Email: junemoyer@magnolia.com
Timeline
General Manager
Magnolia - Shops At The Silos
04.2022 - 05.2024
Guest Experience Manager
Magnolia Market
12.2019 - 04.2022
Crew Leader
Magnolia Market
10.2018 - 12.2019
Master of Science - Public Health
Baylor University
Bachelor of Science - Health Studies
Baylor University
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