Kaylyn Arrojo

Assistant Manager

Money Mart Hilo

Hilo, Hawaii

01.2018 - Current

Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Enforced company policies and procedures to strengthen operational standards across departments.
Communicated regularly with customers to gain insights into their needs.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Developed strong relationships with customers by providing personalized assistance and support.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Organized training sessions for new hires to familiarize them with the workplace environment.
Maintained up-to-date knowledge of company products and services.
Managed customer service inquiries and complaints in a timely manner.
Ensured compliance with safety regulations and company policies.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Answered customer inquiries and provided accurate information regarding products and services.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Answered phone calls and welcomed visitors to office.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Collected payments, issued receipts and updated accounts to reflect new balances.
Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Processed deposits, withdrawals, payments, check cashing transactions and other financial services for members.
Created new folders or updated existing ones when necessary.
Scanned hard copy documents into electronic format for easy access.