Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylyn Carr

Houston,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sterile Processing Technician

Townsen Memorial
12.2024 - 06.2025
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.

Customer Service Representative

Support Services Group
09.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Team Member

MOD Pizza
08.2018 - 10.2020
  • Provided exceptional customer service, addressing client queries promptly and efficiently.
  • Assisted customers with bagging items, displaying excellent customer service skills.
  • Resolved customer service issues related to pricing or discounts.
  • Initiated cross-selling and upselling strategies to maximize account revenue potential.
  • Increased sales revenue through effective upselling techniques and personalized recommendations.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

GED -

General Education Development

Skills

  • Customer service
  • Customer support
  • Data entry
  • Written and oral communication
  • Call center operations
  • Customer correspondence
  • Quality assurance
  • LiveChat
  • Teamwork and collaboration
  • Problem-solving
  • Following instructions
  • Work ethic and integrity
  • Cash handling

Certification

  • SPT - Sterile Processing Technician

Timeline

Sterile Processing Technician

Townsen Memorial
12.2024 - 06.2025

Customer Service Representative

Support Services Group
09.2021 - 12.2021

Team Member

MOD Pizza
08.2018 - 10.2020

GED -

General Education Development

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Kaylyn Carr