Kaylyn Carter-Johnson
Healthcare Professional
Colorado Springs,CO
Summary
Strategic Leader and Navy Veteran with extensive background driving leadership, direction, and oversight. Significant experience drawing on cross-industry experience, sustainable strategies, thorough market analysis, and a focus on process improvements. 4+ years of expertise in building high-performance teams, developing executive-level client relationships, and driving top and bottom-line growth. Possess a comprehensive background in personnel development, resource development, organizational assessments, collaboration, healthcare, and strategic planning exercises. Proven areas of added value include strong interpersonal skills, building and developing relationships, sharp written and verbal communication skills, organized and detail-oriented, stellar customer service skills, working well under pressure, ability to prioritize, multi-task and problem solve. Active Secret Clearance.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Hospital Corpsman
United States Navy, USN
Quantico, VA
12.2019 - Current
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Administered medical care for range of conditions and basic health concerns.
- Coordinated and executed transport of sick and injured patients.
- Kept up with continuing education requirements to maintain certification.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Spearheaded and implemented new projects to expand scope of engagement.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Direct day-to-day administrative and operational functions for 12-bed facility, providing guidance and leadership to over 6 employees across more than 2 departments.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Mentored office employees on proper administrative procedures and how to use programs such as AHLTA and CHCS, keeping operations consistent and efficient for maximum performance.
- Supervised 6 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Dental Assistant
United States Navy, USN
Jacksonville, FL
08.2018 - 12.2019
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Provided diagnostic information by exposing and developing radiographic studies.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Sterilized rooms and prepped equipment and instruments for 8 procedures daily.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Used Corporate Dental Application (CDA) to document and maintain patient information and health background.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
Hospital Corpsman
United States Navy, USN
Quantico, VA
03.2018 - 08.2018
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Administered medical care for range of conditions and basic health concerns.
- Coordinated and executed transport of sick and injured patients.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Rendered emergency medical treatment and administered immunization programs.
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Maintained treatment records and reports and cared for over 350 injured and sick individuals per week.
- Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
- Assisted 2,400 Marines in returning to full duty, cutting downtime and expenses.
- Conveyed information about conditions and field treatments given to medical facility staff.
- Kept up with continuing education requirements to maintain certification.
- Learned new techniques to better serve patients' needs.
- Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment.
Education
High School Diploma -
Eustis High School
Eustis, FL 08.2014 - 05.2017
Skills
IV fluid administration
Phlebotomy expertise
Emergency medical care
Critical Thinking
MS Office
Active Listening
Multitasking Abilities
Self-Motivated
Flexible and Adaptable
Teamwork and Collaboration
Certification
Medical Secretary
Timeline
Medical Secretary
03-2022
Hospital Corpsman
United States Navy, USN
12.2019 - Current
Dental Assistant
United States Navy, USN
08.2018 - 12.2019
Hospital Corpsman
United States Navy, USN
03.2018 - 08.2018
High School Diploma -
Eustis High School
08.2014 - 05.2017