Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kaylyn Dillon-Comar

Aurora,CO

Summary

Dynamic Front Office Receptionist at Ponderosa Family Physicians, adept at optimizing appointment scheduling and enhancing patient flow. Demonstrated exceptional verbal communication and problem-solving skills, ensuring seamless coordination of referrals and superior patient care. Proven ability to maintain accurate records and foster strong relationships within healthcare teams.

Overview

5
5
years of professional experience

Work History

Front Office Receptionist

Ponderosa Family Physicians
05.2022 - Current
  • Greeted and assisted visitors, providing a welcoming environment.
  • Managed phone calls, directing inquiries to appropriate departments.
  • Scheduled appointments and maintained calendar for office staff.
  • Processed incoming and outgoing mail efficiently.
  • Coordinated patient referrals to specialists, ensuring timely access to necessary healthcare services.
  • Managed appointment scheduling through electronic health record systems to optimize provider availability.
  • Verified insurance information and communicated coverage details to patients for informed decision-making.
  • Collaborated with healthcare teams to streamline referral processes and improve patient flow.
  • Developed and maintained referral tracking system, enhancing accountability and follow-up procedures.
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Maintained cleanliness and organization of front office area.
  • Collaborated with colleagues to enhance customer service experience.
  • Collaborated with pharmaceutical representatives and scheduled lunch meeting between providers.

Dental Assistant

20 Mile Orthodontics
05.2020 - 03.2022
  • Assisted in patient preparation and comfort during dental procedures.
  • Maintained accurate patient records using electronic health record systems.
  • Sterilized and organized dental instruments to ensure compliance with safety protocols.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Supported dentists by anticipating needs and providing chairside assistance during procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.

Education

Graduate Certificate - Dental

Penn Foster College
Scottsdale, AZ
06-2019

High School Diploma -

Lake Gibson High School
Lakeland, FL
05-2017

Skills

  • Telephone skills
  • Appointment scheduling
  • Verbal and written communication
  • Listening skills
  • File management
  • Time management
  • Problem-solving skills
  • Building relationships
  • Professional demeanor
  • Administrative skills
  • Work prioritization

Accomplishments

  • Managed referrals department.
  • Resolved product issue through consumer testing.
  • Growing into my roll as front office coordinator and referrals coordinator.

Timeline

Front Office Receptionist

Ponderosa Family Physicians
05.2022 - Current

Dental Assistant

20 Mile Orthodontics
05.2020 - 03.2022

Graduate Certificate - Dental

Penn Foster College

High School Diploma -

Lake Gibson High School

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