Summary
Overview
Work History
Education
Skills
Timeline
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Kaylyn Eary

Amherst,OH

Summary

I would like to obtain a postion that will utilize my desire to lead, coach, and mentor. Along with my passion to provide the best service my team can. eager to learn, to contribute to my team and to expand my knowledge to my team.

Overview

7
7
years of professional experience

Work History

General Manager

Wendy's
02.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Shift Leader

Five Below
03.2019 - 02.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Distributed necessary tasks and duties during each shift.
  • Quickly and efficiently resolved complaints and escalated issues.

Crew Member

Giant Eagle
04.2017 - 03.2019
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.

Education

High School Diploma -

Firelands High School
Oberlin, OH
05.2019

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Time Management
  • Training and coaching
  • Team Leadership
  • Efficient multi-tasker
  • Staffing
  • Performance Evaluations
  • Quality Management
  • Marketing
  • Effective leader
  • Staff Management
  • Customer Relations
  • Relationship Building
  • Staff training/development
  • Administrative Skills
  • Staff Development
  • Motivation
  • Client Relations
  • Schedule Management
  • Staff Motivation
  • Labor Cost Controls
  • Deadline-oriented
  • Purchasing
  • Recruitment
  • Performance Analysis

Timeline

General Manager

Wendy's
02.2021 - Current

Shift Leader

Five Below
03.2019 - 02.2021

Crew Member

Giant Eagle
04.2017 - 03.2019

High School Diploma -

Firelands High School

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Kaylyn Eary