Kaylyn Esau
Oklahoma City,OK
Summary
Dynamic and results-driven professional with experience at Lush Fashion Lounge, excelling in upselling and guest relations. Proven ability to enhance customer satisfaction and drive sales through effective communication and inventory control. Skilled in cash handling and maintaining composure in high-pressure environments, ensuring seamless transaction processes and positive customer experiences.
Overview
10
10
years of professional experience
Work History
Data Entry/Sales Associate
Lush Fashion Lounge
06.2015 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Processed online clothing orders by entering accurate customer information, verifying inventory, and updating internal systems to ensure consistent and up-to-date records.
- Calculated order totals including sales tax and shipping, confirming all amounts matched online transactions and maintaining smooth order fulfillment.
Education
Bachelor of Arts - General Studies
University of Central Oklahoma
Edmond, OK05-2025
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Product promotions
- Cash handling
- Guest relations
- Inventory control
- Excellent people skills
- Contact follow-up
- Time management
Timeline
Data Entry/Sales Associate
Lush Fashion Lounge
06.2015 - Current
Bachelor of Arts - General Studies
University of Central Oklahoma
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