Kaylyn Heard

● Performed quality inspections of products and components to ensure compliance with established specifications and quality standards.

● Identified defects, discrepancies, and quality issues during inspection processes.

● Documented inspection results and maintained accurate quality records.

● Followed established inspection procedures, safety requirements, and quality-control standards.

● Communicated quality concerns with production personnel and appropriate team members.

● Maintained strong attention to detail and accuracy in a fast-paced manufacturing environment.

• Supervised up to 11 adolescent patients in a therapeutic classroom and residential setting
• Managed behavioral incidents, de-escalated conflicts, and ensured safety in high-risk environments
• Communicated with therapists, teachers, and supervisors regarding patients’ progress and behavior
• Documented daily patient behaviors, interventions, and incidents in accordance with facility protocols
• Advocated for safe staffing ratios and reported facility concerns to leadership

• Provided front-end customer support, returns, and issue resolution with professionalism and empathy
• Handled high volumes of customer inquiries and transactions with attention to detail
• Assisted with store operations, including inventory tracking, refunds, and point-of-sale systems
• Maintained a positive and helpful demeanor to ensure customer satisfaction

• Operated heavy machinery and maintained equipment safety in a high-volume lumber manufacturing environment
• Inspected finished wood products for quality assurance and packaging standards
• Collaborated with a team to ensure consistent output and meet production goals
• Followed safety protocols and maintained a clean, hazard-free work area