Kaylyn Hernandez
Lehigh Acres,FL
Summary
Customer-focused professional with background in restaurant waiting. With experience managing high volume dining experiences, adept at maintaining a smooth and efficient flow of service. Strengths include strong communication skills, ability to work under pressure, and commitment to providing exceptional customer service. Previous roles have showcased adaptability, teamwork, and the capacity to create positive dining experiences for guests.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter/Stocker
El Taquito 2
Immokalee, FL
03.2023 - Current
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Delivered food and beverages promptly to ensure guest satisfaction during busy shifts.
- Provided exceptional customer service to enhance dining experiences at El Taquito 2.
- Managed cash register transactions accurately during high-volume service periods.
- Resolved customer inquiries and concerns to maintain a positive atmosphere for diners.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Checked on guests during meals to ensure satisfaction with each course.
Education
High School Diploma -
Immokalee High School
Immokalee, FL05-2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Cash handling
- Employee training
Timeline
Restaurant Waiter/Stocker
El Taquito 2
03.2023 - Current
High School Diploma -
Immokalee High School
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