Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylyn Howard, CPhT

Portland,ME

Summary

Effective and experienced healthcare worker offering excellent skills in customer service, telephone etiquette and issue response during a worldwide pandemic. Pursuing a similar position where focus and dedication are highly sought while always seeking out ways to advance career.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreen's Pharmacy
Yarmouth, ME
09.2014 - Current
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Vaccinated adult and pediatric patients to provide immunity against Covid-19 and influenza.
  • Defined and implemented drive-thru Covid-19 testing protocols and clinic policies and procedures.
  • Collaborated with lead pharmacist and store manager to maintain basic daily operations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Stocked and inventoried medication (including Schedule II-V) to keep accurate records.
  • Counted, measured, and compounded medications (including Schedule II-V) following standard procedures.
  • Followed policies and procedures, maintaining compliance with state and federal guidelines relating to HIPAA, benefits administration and general liability.

Long-Term Disability Benefits Coordinator

Unum Life Insurance Company Of America
Portland, ME
03.2020 - 10.2020
  • Coordinated submission and processing of long-term disability insurance claims and payments.
  • Observed strict policies and procedures to maintain client data and confidentiality.
  • Prepared insurance claim forms/documents, kept clients accountable for due dates, and collected/scanned documents into individual claim files.
  • Carried out administrative tasks by communicating with clients via telephone for yearly verbal updates on current medical condition status.
  • Maintained strong knowledge of basic medical terminology to better understand the definition of long-term disability.
  • Reviewed new and aged files to determine current status of injury/disability claims and redirected workloads as needed to complete projects on time.
  • Escalated files with inconsistencies to investigation department for further review and redirection to appropriate department for continued management.
  • Communicated with members of team and other departments via telephone, e-mail (Microsoft Outlook), and Microsoft Team Meetings.


Certified Nursing Assistant

Maine Medical Center (MaineHealth)
Portland, ME
10.2018 - 04.2019
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Assisted with ambulation, feeding and monitored intake/output to help patients achieve optimal health objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Recorded vital signs four times per day, documented observations in EPIC every hour, and constantly evaluated patient needs.
  • Communicated with family/friends/loved ones of patients and registered nurses to create individualized care plans.
  • Oversaw and maintained patients' rooms, gathering areas and nurse stations.

Customer Service Representative

Shaw's Supermarket
Portland, ME
05.2010 - 09.2014
  • Efficiently operated POS system to complete customer purchases. Helped customers locate items and join reward programs.
  • Performed store openings and closings with supervisors.
  • Reconciled cash drawers, Maine Lottery sales/payouts, MoneyGram transactions and money orders, accounting for errors and resolving discrepancies.
  • Trained new team members on customer service strategies.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Conducted cashier drops, cash control, and safe monitoring.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained a well-organized and clean work environment around food and other merchandise.

Education

High School Diploma -

Windham High School
Windham, ME
06.2011

Skills

  • Prescription Interpretation
  • Drug Inventory Management
  • Employee Recruitment, Hiring, and Development
  • Customer Satisfaction and Performance Metrics
  • Operational Efficiency of Retail Pharmacies
  • Patient Data Management Systems
  • Knowledge of HIPAA Guidelines and PHI
  • Effective Communication with Patients, Physicians, and Third-Party Insurance
  • Maintaining Clean/Sterile, Organized Work Areas

Certification

  • Certified Pharmacy Technician, Pharmacy Technician Certification Board - 2016-present
  • Licensed Pharmacy Technician, State of Maine - 2015 - present

Timeline

Long-Term Disability Benefits Coordinator

Unum Life Insurance Company Of America
03.2020 - 10.2020

Certified Nursing Assistant

Maine Medical Center (MaineHealth)
10.2018 - 04.2019

Pharmacy Operations Manager

Walgreen's Pharmacy
09.2014 - Current

Customer Service Representative

Shaw's Supermarket
05.2010 - 09.2014

High School Diploma -

Windham High School

Similar Profiles

CREATE PROFILE
Kaylyn Howard, CPhT