Kaylyn Humphrey
Saint Clair Shores,MI
Summary
Detail-oriented and reliable receptionist with hands-on experience in a busy machine shop environment. Proven ability to manage front desk operations efficiently, including greeting clients, managing phone systems, and maintaining accurate records. Skilled in coordinating office and shop supply orders to ensure smooth daily operations. Strong background in customer service, with a reputation for professionalism, clear communication, and the ability to multitask effectively under pressure.
Overview
6
6
years of professional experience
Work History
Receptionist
Cook Industries Inc
Warren, MI
02.2023 - Current
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored office supplies inventory and restocked when necessary.
- Developed and maintained a filing system for essential documents, improving office organization.
- Managed the accounts receivable process, including invoicing, collection calls, and payment reconciliation.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Customer Service Cashier/Bakery Worker
Detroit Cookie Company
Saint Clair Shores, MI
01.2023 - 07.2023
- Informed customers about product pricing, and answered questions regarding products and services available in the store.
- Packaged finished products into boxes or containers for delivery or sale in the store.
- Measured, mixed, and prepped raw materials according to company specifications and recipes.
Wait Staff Member
Salvatore Scallopini
Grosse Pointe Woods, MI
10.2019 - 02.2023
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Skills
- Invoicing and email correspondence
- Customer service
- Organization skills
- Multitasking and prioritization
- Front desk operations
Timeline
Receptionist
Cook Industries Inc
02.2023 - Current
Customer Service Cashier/Bakery Worker
Detroit Cookie Company
01.2023 - 07.2023
Wait Staff Member
Salvatore Scallopini
10.2019 - 02.2023
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