Kaylyn Jankosky
Newport News,VA
Summary
Oversaw daily operations in customer service settings, fostering a dependable and customer-centric environment. Supervised team members to enhance performance and maintain cash handling accuracy. Cultivated strong communication channels to support effective multitasking and operational success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Aquila Software Group
Virginia
03.2024 - 2026
- Handled transactions and resolved customer concerns
- Demonstrated strong communication and teamwork skills
- Maintained organized records and inventory tracking
- Handled high -volume inbound calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Ibex
Virginia
04.2024 - 02.2025
- Assist customers with inquiries via phone, email, and chat
- Meet or exceed performance and customer satisfaction goals
- Oversaw meticulous documentation of customer interactions to ensure data integrity.
- Answered live chat queries about product features
- Resolved complex billing disputes
Education
High school diploma or GED - undefined
Churchland High School
Portsmouth, VA08.2023
Skills
- Resolved customer inquiries and issues promptly to maintain high satisfaction levels in a busy retail atmosphere
- Achieved high customer satisfaction by effectively addressing inquiries and providing accurate product information Resolved customer issues promptly, contributing to a positive service experience Fostered an inviting atmosphere for all visitors
- Orchestrated joint efforts among team members, ensuring alignment with project goals
- Analyzed market trends and executed targeted merchandising strategies to enhance product visibility and stimulate sales
- Conducted cash register operations, ensuring accuracy in financial transactions and enhancing customer service
- Resolved customer inquiries and concerns, leading to improved satisfaction Streamlined communication between customers and service teams, resulting in quicker issue resolution Enhanced support processes to effectively address customer needs
- Achieved high customer satisfaction by promptly addressing inquiries and resolving issues Enhanced team efficiency by collaborating on complex problem-solving Strengthened customer experience through proactive and effective communication
- Achieved high customer satisfaction by promptly addressing inquiries and resolving product-related concerns Fostered effective communication between customers and service teams to enhance service delivery
- Achieved high levels of customer satisfaction by effectively addressing inquiries and issues in person Cultivated strong relationships through conflict resolution Enhanced customer loyalty by providing exceptional support
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Ibex
04.2024 - 02.2025
Customer Service Representative
Aquila Software Group
03.2024 - 2026
High school diploma or GED - undefined
Churchland High School