Kaylyn Jones
Certified Nursing Assistant | Medical Assistant | Healthcare Operations Specialist
Fort Mohave,AZ
Work Preference
Summary
Dependable and adaptable professional with experience spanning healthcare, behavioral health operations, hospice care, dermatology, high-volume beverage service leadership, and administrative coordination. Skilled in patient care support, workflow management, insurance billing processes, and customer-focused service environments. Known for strong emotional intelligence, reliability under pressure, and the ability to build trust with patients, clients, and teams while maintaining organized and compliant operations.
Operations professional with a proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cleaning & Organization Services
Independent Contractor
Arizona
01.2023 - Current
- Manage client scheduling, invoicing, estimates, and payment processing independently, supporting a consistent schedule of 10+ residential clients through repeat business and referrals.
Deliver professional cleaning and home organization services across 3–5 homes weekly, including deep cleaning, decluttering, and functional storage system implementation.
Maintain 100% on-time service completion and strong customer communication, resulting in long-term client retention and ongoing referrals.
Independently oversee supply inventory management, purchasing, and cost control, maintaining efficient operations while balancing full-time healthcare employment and academic commitments.
Improve household workflow and sanitation standards by implementing customized organization systems for kitchens, closets, and shared living spaces.
Manage all aspects of small business operations, including customer relations, scheduling coordination, service planning, and quality assurance.
Certified Nursing Assistant
Beacon of Hope Hospice
Arizona/Nevada
12.2024 - 09.2025
- Delivered compassionate end-of-life care for 6–8 patients daily across home and facility settings, supporting dignity, comfort, and individualized care plans.
Assisted patients with ADLs, including bathing, mobility support, repositioning, feeding assistance, and hygiene care, ensuring safety and infection-control compliance.
Monitored and documented vital signs, pain levels, behavioral changes, and symptom progression, promptly reporting condition changes to RN case managers.
Provided emotional support and education to patients and families during end-of-life transitions, maintaining therapeutic communication and emotional stability.
Maintained accurate documentation and collaborated with interdisciplinary hospice teams, including RNs, social workers, and providers, to support coordinated patient care.
Supported medication comfort protocols under RN supervision and ensured patient safety during mobility and transfers.
Medical Assistant
Aspire Facial Aesthetics
Arizona/Nevada
11.2022 - 02.2025
- Assisted providers during aesthetic and medical procedures, including injectable numbing administration, device-based treatments, and patient preparation, supporting high-volume treatment days.
Supported 15–25 patient appointments daily, coordinating intake, room turnover, scheduling adjustments, and patient education to maintain efficient clinical workflow.
Monitored patient comfort and safety during procedures while maintaining strict infection control and OSHA sanitation standards.
Prepared treatment rooms, sterilized equipment, and managed clinical supply inventory to ensure uninterrupted patient care.
Assisted the RN injector with cosmetic procedures, including Botox and dermal filler preparation, post-procedure care instructions, and patient monitoring.
Managed patient documentation and scheduling coordination using electronic medical record systems while supporting front-office workflow as needed.
Provided education regarding treatment expectations, aftercare protocols, and follow-up scheduling to improve patient satisfaction and retention.
Certified Nursing Assistant
Haven Health
Arizona
10.2024 - 12.2024
- Provided direct patient care for 10–15 residents per shift in a skilled nursing and rehabilitation setting, supporting ADLs including bathing, mobility assistance, feeding, toileting, and repositioning.
Monitored and documented vital signs, intake/output, behavioral changes, and fall risk concerns, promptly reporting condition changes to licensed nursing staff.
Supported rehabilitation and long-term care patients with safe transfers, ambulation assistance, and fall-prevention protocols, maintaining patient dignity and safety.
Collaborated with RNs, LPNs, therapy staff, and interdisciplinary teams to maintain continuity of care and individualized treatment plans.
Maintained infection-control compliance through proper PPE use, sanitation procedures, and equipment sterilization.
Assisted with patient comfort rounds and response to call lights to support efficient unit workflow and patient satisfaction. skilled nursing facility patient care, including vitals monitoring and ADLs. - Supported interdisciplinary teams to maintain patient safety and continuity of care.
Medical Assistant
Thomas Dermatology
Arizona
05.2022 - 11.2022
- Assisted providers during dermatology procedures, including biopsies, lesion removals, wound care, and patient preparation, ensuring efficient clinical workflow.
Supported 20–30 patient appointments daily, coordinating intake, room turnover, documentation preparation, and patient education.
Maintained accurate EMR documentation, including patient histories, procedure notes, and follow-up instructions.
Prepared and sterilized instruments while maintaining strict infection control and OSHA sanitation standards.
Assisted with specimen handling, labeling, and preparation for pathology processing.
Monitored patient comfort and safety during procedures while providing post-treatment education and discharge instructions.
Supported front-office workflow, including scheduling coordination and patient communication when needed.
Shift Leader
Dutch Bros Coffee
Arizona/Nevada
06.2019 - 05.2022
- Led team workflow during high-volume service periods, serving 300–600 customers per shift, maintaining speed, accuracy, and customer satisfaction standards.
Supervised and supported 5–10 team members per shift, assisting with onboarding, training, and performance coaching.
Coordinated daily staffing assignments and scheduling adjustments to maintain efficient operations during peak hours.
Managed cash handling responsibilities, including drawer reconciliation, deposits, and daily financial accountability, while maintaining company compliance standards.
Maintained strong customer engagement through high-energy service and conflict resolution, supporting positive customer retention and brand experience.
Assisted management with operational responsibilities, including inventory organization, shift transitions, and service quality monitoring.
Education
Certified Nursing Assistant (CNA) - Nursing
Mohave Community College
Bullhead City, AZ05.2023
GED -
Mohave Community College
Bullhead City, AZNursing Prerequisites -
Mohave Community College
Bullhead City, AZ05.2028
Choice Leadership Program - Emotional Intelligence & Leadership Development
Choice Leadership University
Las Vegas, NV05.2024
Skills
- Patient Care & ADLs
- Customer Service Excellence
- Behavioral Health Support
- Insurance Billing & Claims Follow-Up
- Scheduling & Intake Coordination
- Cash Handling & POS Systems
- Documentation Compliance
- Team Leadership & Training
- Inventory Coordination
- HIPAA Compliance
- Conflict Resolution
- Fast-Paced Multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Certification
- Certified Nursing Assistant (CNA) — Arizona & Nevada
- Active Fingerprint Clearance Card — Arizona & Nevada
- BLS Certification — Active
Languages
English
Additional Information
- Active Certified Nursing Assistant (CNA) — Arizona and Nevada.
- Active Fingerprint Clearance Card — Arizona and Nevada.
- BLS Certification — Active.
- Experience supporting behavioral health and ketamine treatment services.
- Currently pursuing continued education toward nursing career advancement.
Quote
“People may forget what you said or did, but they will never forget how you made them feel.”
Maya Angelou
Software
SimplePractice EMR
Electronic Medical Record (EMR/EHR) Documentation Systems
Insurance Billing Portals (Availity, BCBS, Aetna, TriWest, Medicare, UHC)
Claims Submission & Denial Management
Microsoft Office (Word, Excel, Outlook)
Google Workspace (Docs, Sheets, Drive)
Patient Scheduling & Intake Systems
Stripe Payment Processing
HIPAA-Compliant Documentation Systems
Inventory & Medication Tracking Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Health and wellness advocacy
Behavioral health and emotional intelligence development
Continuing education and nursing career advancement
Community involvement
Organization and workflow improvement
Fitness and personal wellness
Timeline
Certified Nursing Assistant
Beacon of Hope Hospice
12.2024 - 09.2025
Certified Nursing Assistant
Haven Health
10.2024 - 12.2024
Cleaning & Organization Services
Independent Contractor
01.2023 - Current
Medical Assistant
Aspire Facial Aesthetics
11.2022 - 02.2025
Medical Assistant
Thomas Dermatology
05.2022 - 11.2022
Shift Leader
Dutch Bros Coffee
06.2019 - 05.2022
Certified Nursing Assistant (CNA) - Nursing
Mohave Community College
GED -
Mohave Community College
Nursing Prerequisites -
Mohave Community College
Choice Leadership Program - Emotional Intelligence & Leadership Development
Choice Leadership University