Hi, I’m
Kaylyn Kaster
Knoxville,IA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets.
Overview
6
years of professional experience
Work History
Whylie Eye Care Centers
Optician
04.2023 - Current
Job overview
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
New Horizon Academy
Lead Teacher
11.2022 - 04.2023
Job overview
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
US Celluar
Sales Representative
05.2022 - 11.2022
Job overview
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Applebee's
Waitress
11.2019 - 05.2022
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
West Elementary
Associate
08.2018 - 03.2021
Job overview
- Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
- Kept classroom clean, organized and safe for students and visitors.
- Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
Education
Southern New Hampshire UniversityHooksett, NH
from Gen Ed
HomeschoolKnoxville, IA
High School Diploma
Liberty UniversityLynchburg, VA
BBA from Elementary Education
Skills
- P>Client Service
- P>Sales expertise
- P>Problem solving strength
- P>Product promotions
- P>Customer Relations
- P>Performance improvement
- P>Account servicing
- P>Lead prospecting
Personal Information
Title:
Timeline
Optician
Whylie Eye Care Centers
04.2023 - Current
Lead Teacher
New Horizon Academy
11.2022 - 04.2023
Sales Representative
US Celluar
05.2022 - 11.2022
Waitress
Applebee's
11.2019 - 05.2022
Associate
West Elementary
08.2018 - 03.2021
Homeschool
High School Diploma
Southern New Hampshire University
from Gen Ed
Liberty University
BBA from Elementary Education
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