Kaylyn Kerr
Rochester,NY
Summary
Detail-oriented payroll clerk with several years of experience in payroll administration. Outstanding mathematics, verbal and written communication skills. Diligent professional proficient in calculating numbers of hours against hourly wage rates. Available several hours weekly, including evenings and weekends. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Payroll Specialist
Paycor
Cincinnati, Ohio
05.2021 - 10.2025
- Process payroll for employees using advanced payroll software.
- Maintain employee records and update changes in compensation or benefits.
- Respond to employee inquiries regarding payroll discrepancies and concerns.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
Customer Service Representative
Sutherland Global Services
Rochester, NY
12.2014 - 05.2021
- From December 2014 until April 18, 2017 worked for Intuit as an inbound technical support agent assisting customers with installing the ProSeries Tax program. Also assisted with any issues that may arise with the program.
- From April 2017 worked for Fandango as an inbound Customer Service agent assisting customers with purchasing theater tickets, reporting issues with the website to the Site Support team, processing refunds for both customers and theater managers, provided updates to customers as needed.
- From November 2018 worked for the Rewards team with Fandango as an inbound representative assisting customers with questions regarding multiple rewards programs.
- From November 2019 worked as a team lead for the Fandango program providing consultants with client updates and feedback on completed emails/chats/calls. Provided any training and development that team members may need or client requested training, gave clear instructions to the team members on policies, processes and ensure compliance. Manage the flow of day-to-day operations, handled escalations from customers and team and provided feedback and steps for resolution, managed team queues and AUX times.
Cashier
Save a Lot
Rochester, NY
05.2013 - 05.2014
- Worked as a cashier, stocked shelves, and placed orders for the bakery
Retail Sales Associate
Macy's Department Store
Rochester, New York
12.2012 - 12.2013
- Handled customer inquiries and resolved issues in a timely manner.
- Operated point-of-sale systems for transactions and inventory management.
- Maintained store cleanliness and organized merchandise displays effectively.
- Assisted customers in product selection and provided exceptional service.
Education
High School Diploma/GED -
Burleson High School
Burleson, TexasSkills
- Salesforce system
- Employee records management
- Admin system
- CRM
- InContact
- Softphone
- Outlook
- Microsoft Excel
- Payroll reporting
- Conflict resolution
- Critical thinking
- Attention to detail
- Effective communication
- Problem solving
- Policy adherence
- Employee file maintenance
- New employee processing
- Telephone and email etiquette
- Meeting deadlines
References
References available upon request
Timeline
Payroll Specialist
Paycor
05.2021 - 10.2025
Customer Service Representative
Sutherland Global Services
12.2014 - 05.2021
Cashier
Save a Lot
05.2013 - 05.2014
Retail Sales Associate
Macy's Department Store
12.2012 - 12.2013
High School Diploma/GED -
Burleson High School